James Allen Email & Phone Number

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

• As Technical Support Specialist II, I provided expert support and troubleshooting in a fast-paced, chaotic environment for more than 150 users per day with technical issues. I consulted on streaming and content.
• Cultivated positive relationships with clients through advanced troubleshooting, technical and billing support, hardware configurations, audio visual (AV) troubleshooting, encoder troubleshooting, and social media.
• Answered up to 100 emails daily and translated complex technical terms into simplified language for all audiences.
• Collaborated with developers to test mobile streaming applications and conducted QA testing before go-live.
• Consistently delivered exemplary service and promptly addressed issues to meet 100% of client satisfaction.

Streamlabs was acquired by Logitech on September 26th, 2019.

• As Help Desk Support, I monitored and responded quickly to incoming requests related to IT issues, supported multiple websites for background check systems daily, upgraded, and configured PCs. I also provided technical.
• Handled 80 phone calls pers day in a high-volume environment to troubleshoot and resolve technical issues.
• Supported cross-functional departments with all technical support needs and promptly resolved technical issues.
• Assisted customers with account activation and restoration and educated individuals on website usage.
• Used strong technical writing skills to author training documentation.

Horsham, PA

• As Technical Support Rep, I delivered exemplary customer service to a diverse group of customers and helped with various technical support issues including hardware and network troubleshooting and support, static.
• Consulted clients on Comcast’s products and services, and consistently met sales and customer service standards.
• Coached, mentored, and assisted team members in advance professional and technical skills.

Greater Philadelphia Area

• As Desktop Support Analyst, I provided technical support and troubleshooting for service desk tickets and medical equipment. In collaboration with executive-level leadership, I performed computer, software, and.
• Wrote training documentation for single sign-on (SSO) swipe badge project and installed SSO software on all PCs.
• Distributed training documentation by traveling to various physician practices. Facilitated and led training for doctors and nurses on new software.
• Instrumental in upgrading the entire hospital network from Windows XP to Windows 7. Educated and trained clinicians and staff on Windows 7.
• Troubleshot EMR including Cerner and PeriBirth, as well as Novell products such as GroupWise, Console One, and iPrint.