Implemented a new service strategy to comply with new company policies and initiatives. Updates staff on all changes in company policy. Communicates goals and initiatives to staff. Trains new expeditors and new sales professionals on repair policies, internal software, and product knowledge. Quickly resolves client issues through effective cooperation with management. Increased profits by 56 percent in my first year as manager. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks. Draft monthly reports on service trends. Monitor the professional growth of staff. Encourages client feedback to improve services and products. Schedules service work according to priority and maintains an orderly flow of work. Determines customer service requirements by maintaining contact with customers. Track and control inventory.

Promoted to the position of Service Manager because of my consistent work ethic and reliability. Entrusted with the delivery and retrieval of high-dollar merchandise using UPS Worldship software. Maintained the organization of the department. Expertly works with upper management and vendors to quickly resolve all customer issues. Received incoming client phone calls and assisted clients with finding the best solution to repair their timepiece. Offered services in accordance to the client’s needs. Created and maintained customer profiles and merchandise orders via an electronic system in a call center environment. Followed up with customers to build and maintain a strong rapport. Procured office supplies, parts and accessories. Increased the efficiency and sale of the accessories department within two months of being hired.

Recruited writers for the e-zine's men and women's style section. Researched trends in men's fashion and customized them for the website's targeted audience. Wrote articles. Edited and proofed other writers' article before publishing. Assisted with the layout and design of articles.

Implemented security-screening procedures that are central to Transportation Security Administration (TSA) objectives and that will serve to protect the traveling public by preventing any deadly or dangerous objects from being transported onto an aircraft. Operated basic security equipment such as X-ray machines and explosive tracers at screening checkpoints. Assisted in conducting screening of baggage and cargo. Monitored the flow of passengers through the screening checkpoint to facilitate the orderly and efficient processing of passengers. Worked with people of diverse backgrounds. Communicated non-technical information effectively to others. Maintained close communication with supervisors regarding any issues that might reveal a weakness or vulnerable area of security screening that is discovered in the course of screening duties. Participates in information briefings concerning security-sensitive or classified information.

Assisted clients with routine questions regarding products and return policy. Tracked and maintained inventory of key products. Transported merchandise in a warehouse environment. Created departmental sales tools. Designed eye-catching displays. Constructed sample products for the show floor. Maximized sales and profitability by ensuring my area of responsibility was clean, tidy, fully stocked and correctly priced. Offered a friendly and welcoming atmosphere for all visiting customers. Helped clients design their own office space using specialized software. Processed delivery orders. Instructed an informative and interactive class for small groups. Supported the goals of the department manager.