Jamal Harrison Email & Phone Number

White Marsh, Maryland

• Responsible for customer retention and new sales.• Effectively handle customer inquiries and complaints based on established contact and operations standards providing a personalized customer experience• Responsible for customer retention and new sales• Ability to handle a minimum of 60 customer inquiries per day (incoming calls, live chats, e-mails).• Resolve customer issues and answering questions in a professional and courteous manner• Consistently or exceed meet individual and departmental performance standards• Provide feedback and status reports regarding problem identification and resolution

White Marsh,Maryland

Accept incoming calls from customers and resolve their issues by collecting pertinent information, informing customer of options and finding an acceptable solution. Provide customers with a forum to express their concerns and react in a professional and empathetic manner. Use available resources to educate yourself on products, services and customer interaction techniques. Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of co-workers and customers. Assume responsibility for other tasks and projects as assigned.

Ellicott City, Maryland

To produce rotaionally molden parts to meet quality standards and production schedules.Key projects:- Visually inspect machinge, molds and tooling for potential problems and report defects to Shift Foreman. Install, position, balance, run and remove product molds from Roto arms to meet production schedule.- Clean excess flash from molds and ream out vetn tubes.- Adjust and/or replace mold clamps as required- Apply mold release as required.- Weigh powder to charge molds as noted on production sheet.- Measure and mix color pigment as required.- Perform molding process, making machine setting adjustments if required, to produce parts.- Remove finished parts from molds being careful not to damage product or mold- Fill in production sheet for quanity of product produced.- Install cooling forms in required.- Report visible imperfections in materials- Maintain a clean and safe work area.- Observe all safety regulations.

Manage Oracle database administration assignments for diverse industry clients. Enhance database performance, perform restores, implement recovery procedures, handle performance tuning and conduct regular system backups. Ensure technical and functional designs meet business requirements.Key projects:· Receiving trouble reports, complaints, or inquiries from customers in a defined time frame. Acting as that customer's representative in resolving their problems with other departments and telecommunications vendors.· Contacting customer by telephone to verify, investigate and resolve trouble reports and or service order issues; schedule appointments for repair service; to determine that trouble has cleared prior to dispatch; or for closeout concurrence to ensure trouble has been cleared.· Answers repair calls in a fast paced environment while interacting with internal and external customers.· Dispatching troubles/orders to appropriate inside and outside repair forces and receiving close-out information.· Negotiating dates, times, access arrangements, and handling in a courteous manner any customers who may become irate or dissatisfied with our service. .· Acceptance testing whenever a new system goes into effect and correct any testing discrepancies.· Maintaining computerized and manual files of trouble reports pending further action.· Encouraged to use some independent reasoning and decision-making in working with supervision to ensure customers are satisfied.· Working in an open structure office environment and most of the day, wearing a headset to answer repair calls.

Diploma, Electrical Technology

Activities and Societies: OSHA 11 certifiedElectrical Technology Commercial Wiring Residential Wiring NEC Concepts Low Voltage.

Education record

Bachelor Of Technology (Btech), Information Technology Project Management