Jamal Wright Email & Phone Number

United States

A full service production team hailing out of Jersey City, NJ., specializing in music production, song-writing, music referencing, song arrangement, artist development and much more.

United States

New Jersey, United States

• Responsible for coordinating and conducting daily lottery production.
• Followed operational procedures to ensure the accurate processing and evaluations of all online lottery ticket sales.
• Communicated with all staff in HQ to resolve technological issues.

Jersey City, New Jersey, United States

• Was Promoted as CS Sr. Ops Team Leader, Sept., 2021.
• Participate in team meetings with other departments (eg. 2nd line team, P&I, Compliance, CRM, Acquisition, ETC.
• Supervised 11 team leads to make sure that their CS associates were providing excellent customer service to callers requiring assistance for all matters.
• Established team priorities, maintained schedules and monitored performance.
• Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
• Defined clear targets and objectives and communicated to other team members.

Jersey City, New Jersey, United States

• Was promoted as a TL in March of 2021.
• Quality monitoring to ensure a high level of service performance through continuous coaching that will result in gradual development and improvement of CS Associates.
• Conduct 1:1 coaching and development meetings discussing performance and career development.
• Ensure that policies and procedures are followed.

Jersey City, New Jersey, United States

• As a CS Agent, was responsible for handling 50-70 contacts per day between email, phone and live chat communications.
• Assess situations, identify issues, and follow company policy to resolve complications, as well as anticipate, meet and exceed our customers' needs and expectations, and achieve agreed-upon levels of service/ quality.
• Worked in coordination with other teams, local and remote.

New York, New York, United States

• General upkeep and maintenance of all 44 floors in the corporate office to ensure that all health and safety standards were met
• Coordinates the cleaning appointments, waste disposal, conference room reservations, catering orders for all meetings, office and cubicle adjustments and all building common area repairs
• Answering calls at a high volume
• Creating tickets for all tasks, and assigning them to the corrected employee to complete
• Ensuring projects are met before deadline
• Scheduled meetings and catering

Jersey City, New Jersey, United States

• Recognized new and past due accounts and set up payment arrangements with customers over the phone.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Collaborated with staff members to enhance customer service experience