Managing customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. Participating in proactive sales and service activities and identifying referral opportunities. Collaborating with ecosystem partners to grow customer's share of wallet. Positioning PNC solutions to drive new revenue and customer loyalty.Driving proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivering a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships to acquire, expand and retain relationships.Creating customer loyalty and growing customer share of wallet through a differentiated customer experience. Performing lobby engagement activities to connect with customers and position PNC products to meet their needs. Educating customers on options for managing financial transactions by leveraging technology, tools and resources.Applying product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.Managing risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Ensuring teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Promoting operational excellence by sharing best practices, establishing priorities, and providing support. Ensuring adherence to all Ulta Beauty policies, procedures, and standards, including merchandising and visual updates. Prioritizing tasks and managing store workload.

– Assisted with developing, writing, and distributing approved press releases and pitches – Assisted with content creation including social media copy and graphics – Actively participated in brainstorming sessions and staff meetings– Assisted with developing a social media calendar for clients

– Assisted with creating social media content for Instagram and Facebook– Assisted with planning the social media calendar– Created the organization’s Tik Tok account and content– Wrote press releases