Jamal Uddin Email & Phone Number

Karāchi, Sindh, Pakistan

• Currently leading HR Department at Techtrix Systems, My role entails:
• Manage, lead, and maintain Techtrix’s organizational structure, including governance and the authority matrix, and be responsible for its updating as required.
• Lead the development and implementation of core HR business processes and service excellence solutions that align with client needs and technical priorities.
• Direct the development and oversee the implementation of Human Resources policies, systems, processes, procedures, and controls covering all areas of function so that all relevant procedural requirements are fulfilled.
• Oversee the IT technical recruitment process and procedures to ensure effective and timely recruitments in a fast-paced IT environment, leveraging innovative sourcing strategies and technologies.
• Ensure compliance with required qualifications and experience for recruitment.

Karachi, Pakistan

Lead Recruitment team to meet the recruitment targetsPreparing Job Descriptions for multiple departmentsMaintain & Managing employee records as per company policyDesign, deliver & evaluate training modules i.e. Job Specific, Soft Skills, Sales trainingProvide assistance to payroll department for smooth executionPlayed a conflict management role for.

Karachi, Pakistan

To design, conduct and organize training programs to improve employee performance and ensure organizational productivityAssess training needs through surveys, interviews with employees, or consultations with managers or instructorsReview training materials from a variety of vendors and choose appropriate materialsDeliver training to employees using a.

Karachi

Responsible for training new hired employees on different Campaigns (B2B & B2C)Work for (Food Chains, FMCG, ISP's, Automobile) e.t.cMap out training plans, design and develop training programsConduct needs assessment and identify skills or knowledge that need to be addressed Manage and maintain in-house training facilityConduct Sales Training for specific.

Karachi, Pakistan

Responsible for monitoring and documenting Agent call quality in support of the departmental quality goals and initiativesHelp to evaluates both verbal and written customer contact by representatives, design of all quality monitoring formats and quality standardsBy reviewing calls of agents for accuracy and coaches each Agent for success in executing.

Mobilink

Managing different minds to achieve the set goal for an organization (Team Performance)

Karachi

Providing solutions to customers related to their complaints & queries related to services

Karachi, Pakistan

Deals with corporate clients and provide solutions for their telecom requirement i.e. Sales and after sale services

Master Of Business Administration (Mba), Marketing, Cgpa-3

Bachelor Of Commerce (Bcom), Business/Commerce, General (Private), 2Nd Division

Bachelor in Commerce

Intermediate In Commerce (I.Com), Commerce, B

Matric, Commerce, B