Jamaluddin K. Email & Phone Number

Hyderabad Area, India

Kuala Lumpur, Malaysia

>Facilitated workshops like Joint Application Development (JAD), brainstorming with stakeholders to elicit and validate detailed business requirements.>Analyzed and interpreted data to determine any problems or areas that need improvement.>Negotiated with stakeholders on the scope delivery of project by determining prioritize of the requirements.>Obtaining sign off on business requirements from all applicable stakeholders within given time frame.>Conducted assessments and counseled clients regarding controls, risks, process issues and productivity inefficiencies.>Organized and executed 5 assigned business projects according to client's specifications in 2018.>Worked with support teams to resolve issues with product, service or accounting areas.>Ensured approved changes are propagated clearly and quickly through all connected business functions>Facilitated testing with different users in different departments for all sources and coordinate with In-house team on the defects identified during testing until resolution.>Post deployment verification and co-ordination with support team and all internal/external stakeholders.>Worked directly with CTO, HOD Finance, HOD ITs, HOD CS and senior management to brainstorm, discuss strategy and mitigate potential issues.>Maximized efficiency by coaching and mentoring 40 personnel on Life Asia system, industry practices, company procedures and system in use.>Trained, coached and mentored staff to ensure smooth adoption of new functional programs.

Kuala Lumpur, Malaysia

Noida, India

Direct to Consumer, Guardian Life Insurance Corporation(GLIC)>Followed Agile-Scrum methodologies in requirement analysis and assisted development team in refining overall scope of the project.>Responsible for writing epics, features and user stories as per project requirements (product backlog/workflow/ wire-frames). Also responsible for documenting, enriching and building an incremental working UI/UX website interacting with other sub-systems in each subsequent sprint using Drupal framework.>Assisted team in detailing the user stories, workflow diagrams, estimating the effort based on Fibonacci series, negotiating, re-prioritizing and integrating requirements.>Assisted team in sprint planning, sprint retrospect, sprint backlog grooming.>Responsible for enriching QA processes in each subsequent sprint (Development, Review, Test, Demo).>Wrote and realigned key plans, including functional specifications, feasibility analysis and requirements definitions to facilitate smooth and efficient improvement strategies.>Prepared & published user stories to seek sign-off from product owner.>Led corrective action plans, procedure development, staff performance reviews and training programs.>Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures. >Liaised with senior officers to ensure ongoing quality assurance program integrity.

Kuala Lumpur, Malaysia

AIA Hong Kong, AIA Malaysia & AmMetlife MalaysiaOrganized and coordinated requirement analysis sessions with various stakeholders for understanding the scope and demand; conducted As-Is & To-Be Analysis and Gap Analysis. Analysed business impact, risk and mitigation plans.Wrote Business Requirement Documents (BRDs), Functional Specification Documents (FSDs) and designed workflows to explain requirements to various stakeholders including business users, developers & also to testing team.Responsible for process analysis, process documentations, justifying project based cost benefits and feasibility analysis.Recommended architectural improvements, design solutions and integration solutions and coordinated with systems partners to finalize designs and confirm requirements.Prepared & published BRD's to seek sign-off from business leads.Responsible for delivering and implementing the project as per scheduled deadlines; extending post-implementation support to the business.Responsible for cost benefit analysis for changes required and justifying better system control, system up-gradation and cost saving to management and stakeholders.Ensured project justification and project status to management in steering committee discussions.Responsible for pre and post data migration and enhancements data extraction for various business requirements, to UAT users & to vendors using SQL queries.Testing - Data Migration Testing Lead, Functional Testing Lead, SIT Lead, UAT Supporting Lead, Product Set Up Supporting, Mentoring to End Users, Test Reporting, Test Scope and progress to management with defect and test artifacts.Directed off-site teams completing system and system integration tests to support successful product development stages and releases.Performed RCA & improve the controls around the processes by early detection and prevention of incidents impacting business.Defect Management/Triage of the defects with business owners/developers/stakeholders/end users.

Noida (India), Aldershot (Uk)

STRATEGIC PROJECTSZurich Asia Hub [08/13 – 08/14] Major AchievementsOrganization wide strategic projects to process & upgrade existing LA base functions, sync them with different Zbase version and to launch and deploy new products in Asia hub.Reduction in cost and time reason being of new existing functionalities being added from other Zurich hubs and better control on projects.Huge cost savings in testing activities as applicable functionalities already tested in other hubs.Zurich North America [11/12 – 08/13]Major AchievementsOrganization wide strategic project to process & launch Life-400 & Life Asia platform into North America and the first initiative to expand customer base and enter into NA.Zurich European Hub (Client Site & Offshore) [08/09 – 11/12]Major AchievementsMany strategic projects in terms of making organisation cost effective and helping it to curb the money laundering by implementing the applicable solutions.Drastic reduction in cost of all testing projects post EU sync-Zbase 3.2.Cost saving of more than $ 3M in terms of testing effort, team and time reduction.Center of excellence (COE) team formation for UK hub making all SDLC tasks as easy as possible.Automation in data generating for Zbase products to reduce the cost in each project. This milestone was used in many projects for cost effectiveness and fast project delivery at critical stage.Automating regression testing with no cost at all.RBS UK [11/08 – 05/09]Major Achievement:Strategic project in terms of making organisation cost effective and automating the UIS system for batches.Smoothing the batch process during overnight and making the UIS system more robust.Reduction in staff and load or failure of the system which lead to cost saving.