Jamie Anderson Email & Phone Number

Massachusetts, United States

Greater Boston Area

Supporting the Information Systems and Technology team at MIT, specializing in escalated network and system infrastructure troubleshooting.

Central Massachusetts

Provides highest tier of technical support available within an Apple retail location.Manage entire technical support team within the Natick retail location.Resolve complex customer service issues both in person and remotely.Responsible for building training plans for incoming technicians and newly promoted technicians.Responsible for continued growth and development of team members.Reports to upper management at the corporate level with successes and opportunities of the team.

Central Massachusetts

Facilitated internal training for newly hired and promoted technicians within Central Massachusetts market via WebEx and classroom sessions. Developed potential future technical trainers via observation and feedback.

Natick, Massachusetts

Evaluate, isolate and resolve issues with Mac and iOS devices. Perform hardware repairs and software troubleshooting on Mac and iOS devices.

Braintree, Massachusetts

Building relationships and maintaining existing relationships with customers. Active account management. Specializing in assisting businesses of all sizes with procurement, management and deployment of Apple technology. Experience with integrating mobile device management solutions and enterprise mobility within organizations.

Braintree, Massachusetts

Responsible for overseeing all aspects of the repair process from within an Apple retail store. Actively working with internal and external customers to provide the best experience and technical support available. Day to day responsibilities include organizing and maintaining physical inventory of service parts, keeping active tabs and notes on all current and future repairs in-house and at remote repair facilities, following-up directly with customers with information regarding repairs, following-up directly with technicians and higher management in regards to strengths and opportunities of the team.

Braintree, Massachusetts

Small device-certified technician. Specializing in repairs of iOS devices, troubleshooting hardware and software. Facilitated lessons in a one-on-one environment and group environments. Performed small repairs on Mac computers and transferred data from Mac/PC to new Mac computers.

Braintree, Massachusetts

Specializing in customer service, the concierge is the first point of contact for customers entering into an Apple retail store. Responsible for coordinating appointments for customers, putting customers in contact with the appropriate resources, and assisting with customer service issues.

Westwood, Massachusetts

Customer service representative. Responsible for leading a team of cashiers from 2006-2008.

Winchester, Massachusetts

Summer music program percussion coach. Assisted kids ages 7-12 in group and private lessons. Responsible for coordinating events both during the summer course, as well as for the final recital.

Music Business

Activities and Societies: Music Business Journal active contributor and editor 2009-2011, Heavy Rotation Records 2010-2011

Education record

Activities and Societies: Jazz Band, peer mediator leader, orchestra (both Westwood Public High School and New England Conservatory Youth.