Jamar C. Email & Phone Number

United States

*Oversee and manage the operation, maintenance, administration and improvement of the assigned portfolio of luxury apartments *Monitor quality service, marketing and resident relations while maintaining the company investmentMaintain high resident retention and attract new leasing prospects *Ensure compliance with relevant government regulations, Eagle Rock Management policies and procedures, priorities and values while maintaining a consistent 95% occupancy rate.*Keep consistent records. *Perform other duties as assigned.

Syracuse, New York Area

• Analyze systemic issues affecting individual property needs in my region consisting of 10 properties• Mentor leasing personnel, property maintenance and housekeeping staff for the properties within the assigned portfolio • Create an atmosphere of cooperation, enthusiasm and professionalism among the team• Investigate and resolve resident concerns• Ensure property operations are organized and conducted in a professional manner• Conduct routine formal site inspections of the buildings’ interior and exterior, and make appropriate recommendations for repairs and/or improvements• Work closely with property staff to implement and manage marketing strategies for assigned properties• Track resident retention programs with continual recognition of exceptional customer service and satisfaction• Maintain high occupancy throughout portfolio• Bring marketplace expertise to recommend competitive advantages for retention and new leases• Have functional knowledge of apartment maintenance and turnovers• Perform all duties in accordance with FHA, ADA and other regulations• Oversee and attend eviction proceedings• Communicate with directors and ownership regularly• Review weekly operating reports and financial statements to ensure financial performance goals and company standards are attained• Plans and conducts team meetings and training on an as needed basis

East Syracuse, New York

• Responsible for A/P, A/R, GC, Income Audit, Payroll processing, Audit Compliance.• Orchestrate the activities of the hotel managers and hourly associates to ensure the guests receive a high level of service, sales are maximized, associates are satisfied, and profit meets owner expectations.• Achieves profitability objectives by establishing and implementing budget guidelines. Monitors actual operating results and forecasts against budget.• Maximize revenue through sales efforts, revenue management, and cost control.• Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports.• Oversee managers and supervisors in the hotel.• Ensure all areas of the hotel are inspected daily for compliance to standards and policies

Syracuse, New York

• Ensure proper training of all team members, including safety training and standard operating procedures • Allocate funds, authorize expenses, engage budget planning, and monitor cost controls on a regular basis • Inspect guests’ rooms, public areas, and outside grounds for cleanliness • Respond to complaints and resolve problems to maintain guest satisfaction • Ensure bank deposits employee paperwork, scheduling, and payroll was 100% accurate and completed• Oversee all property performances which included front office, accounting, and revenue management through coaching, training, operation, and human resource