Continuous IT Field Support Specialist role plus:• KnowBe4 Phish Email Prevention System, monitor and administration.• Service Desk Plus App, support and Administration.• MS Exchange Server and Users Administration.• Citrix Cloud Environment Users, Apps and Sessions Support.• vSphere/VMWare Virtual Machines monitor and support.• FTP Web site Administration.• Remote Users Administration and Support.

Supporting and Coordinating the Office and Field IT Systems, Operations and Projects for Mesquite Energy Inc. in the Catarina and Carrizo Springs TX, Comanche and Maverick Offices and Assets.• Azure Active Directory Users Administration.• O365 Cloud based Users Administration.• Corporate and IT Asset Management.• KASTLE Physical Access Control and monitoring/CCTV Systems management.• Field Wireless Network monitoring (SolarWinds) and IT-related hardware, software and field automation and wireless network installation, 2-Way radio network, as well as 24/7 on-call support.• Provide formal and informal end-user training on the use of company’s applications and hardware.• Coordinating and completing Users and computers migrations from Sanchez OG IT environment to Mesquite Energy Azure-Cloud Domain, Network and O365 and SharePoint programs.

Supporting and Coordinating the Office and Field IT Operations and Projects for Sanchez Oil and Gas in the San Antonio, Laredo, Catarina and Carrizo Springs TX Comanche and Maverick Offices and Assets.• Former Anadarko Petroleum Corporation position, tasks and activities from 2014 through 2016.

Personal computer hardware and software systems Installs, modifications and repairs. Technical assistance and training to system users.• Help Desk support for desktop and laptop Windows, MS Office and Inhouse programs and Apps computers.• Company computers Microsoft Windows environment Setup and configuration.• Servers and network hardware Installation.• Network and cable at office and drilling rigs Installation.• Respond to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.

IT EngineerDomain Controller, Active Directory and Exchange Microsoft Windows Server 2008 and 2012 administration and IT support for station users. Local Area Network administration and support to IT operations and daily basis users’ requests and Engineering department projects. Assisting Chief Engineer on Engineering tasks, projects and audio and video routers and Video Signal Servers administration, setup and support.• Move, Add and Change for network and voice nodes.• Proactively monitoring users and data Servers performance as well as stations video feeds and Over the Air station video signals.• Support and troubleshoot of users IT related (voice and data) issues/requests as well as TV production audio and video Editing, Processing and Storage Servers requests.

Provided support to IT operations and field wireless network in Southern region, Maverick and Webb County Basins offices and surrounding field locations and users. Performed corporate and IT asset management.• Proactively monitored system performance and responded to IT-related hardware, software and field automation and wireless network issues in timely matter, mitigating issues before arose. Facilitated business priorities by providing 24 / 7 on-call support in rotation and servicing trouble tickets.• Ensured users’ issues, requests and moves, adds, changes (MACs) were fixed or delivered in best and timely matter possible by remaining actively involved with business departments as well as other IT Support teams (Global Support Center, Customer Support, ITS and Field Automation).• Avoided / decreased field network downtime by facilitating, coordinating and supporting all incidents and MACs for Cambium 5.8 GHZ, 11 GHz and PMP wireless networks.• Provided formal and informal end-user training on use of various applications and hardware, allowing to apply faster to daily job tasks.• Coordinated projects with field support groups and vendors, delivering on time and within scope. Projects included:o Control Production Facility, 20+ build coordination and wireless network Cambium PMP-430 hardware installation and configuration.o IT assets hardware stock room consolidation and management.o Supported site’s solarwind diagram consolidation.o Cambium PMP430 field wireless network upgrade.o Cisco field outdoor wireless network upgrade.

Performed onsite and remote support to OFS Land Central IT operations for Schlumberger in South Texas districts, as well as 2nd-level desktop support as primary responsibility. Served as point of contact for server and LAN systems teams.• Trained and supervised 3 level I and II IT technicians, facilitating and familiarizing IT enrollment within company’s IT policies, standards and best practices.• Reduced user PC downtime through implementation and facilitation of Remote System Control Software.• Supported other IT teams (Server, Network and Corporate) by facilitating and expediting users’ setups and troubleshooting on different platforms and systems.o Performed digital telephone system migration to IPT for company offices and field sites.o Migrated Windows 2000 and XP to Windows 7.o Completed MS Office Outlook Exchange email system migration.o Implemented Lenel suite and migrated Physical Access Control System (PACS) to ePACS.

Managed voice and data communications systems for manufacturing facility’s production area and business offices.• Reduced costs by acquiring ownership of other unmanaged systems like Voice ATT Definity, Windows 2000 / 2003 Server and MS Outlook 2K email server management, as well as local facility MS Windows Active Directory administration.• Decreased business costs by taking ownership on external and 3rd-parties’ companies on voice and data networks structured cabling deployment, installation and troubleshooting.• Facilitated and coordinated all production and office PC, workstation, laptop and server support, installation, troubleshooting and OS conversions, reducing / eliminating user downtime.• Analyzed, recommended and implemented system hardware and software tools, facilitating business department’s needs and costs. Projects included:o RF system installation and support for Visteon assembly and production line.o IP conversion, switching from Whirlpool’s WAN and mainframe to GENTEK’s WAN and mainframe.o Email server conversion, information and data migration from Lotus Notes to MS Outlook 2000 email server.o Data server conversion, moving data stored in Novell server environment to MS Windows 2000 server.o SarbOx – IT / ISS-related procedures creation, implementation and continued review in order to consistently comply with standards and audits.

Started as a Help Desk Operator and then promoted to the Network Field Services Group.Supporting the LAN/CAN for the Delphi-D manufacturing and assembly facilities.Responsible for voice and data node’s installation and troubleshooting for different kinds of data communication interfaces for Delnosa Plants 1 through 6, based on Quality delivery and procedures. IBM LAN/CAN group Supervision.Experienced on voice line installation and management based on AT&T/Avaya Hardware communications devices (PBX –Definity-, telephones and switchboards). Voice lines through different interfaces as well as Newbridge, T1, E0 and E1.Experienced on Network nodes implementation as well as communications Hardware (Hubs, Control Units, Catalyst/Switches and Routers) and equipment installation and managementMAC (Move, Add, and Change) and troubleshoot Data and Voice nodes through Cisco Switches, Catalysts, AP and Router’s LAN.Responsible for develop and implementation on office automation through Client/Server architecture, Win/Workgroups, Novell 4.x Networks, MS Windows and MAC.Support on data communication software, Network/terminal emulators (i.e. OnNet, Chameleon, Novell, Workgroups, Netscape, Windows 9x, WinNT and 2k).Support on Materials Management Global System.Reports generation, based on Network monitoring software (i.e. Chameleon, OnNet, Microsoft Win-socket, Windows95 networks, Cisco works).Experienced on ISO9000 documentation and implementation