As an experienced IT professional in roles as Business Analyst, Business Systems Analyst, Instructor and Applications Programmer. I offer very valuable knowledge in all areas of information technology, including analysis, design, documentation, programming, debugging, testing, operations, project management, finance, training and human resources. I am very effective interacting with all organizational levels. I am a motivated, determined, and a results-driven professional who believes in value-added processing as a fundamental strategy. This experience, coupled with my bilingual language skills in English and Spanish, allows me to apply a rare but effective combination of cultural perspective along with a need-based customer focus approach into any operational or technological design. These skills have also strengthened my role of instructor for different audiences and at various times in my career. My experience includes industries such as insurance, banking, manufacturing, telemarketing, system & business consulting services, and retailing. I am very experienced working with a varied range of industry languages such as Cobol, JCL, CICS, TSO, Oracle PL/SQL, Unix KornShell, SQL, Progress, SyncSort, MS Project, MS Office and Visio.Specialties: Business and Systems Analysis, Technical Documentation, Requirements Analysis, Critical Thinking, Active Learning, Debugging &Testing, Operation Analysis, Problem Solving, Mainframe Programming, Project Management, Leadership, Process Development, Production on-call Support, Retail Banking, Credit & Debit Card, Insurance, Financial Services.