Jambu Lingam Email & Phone Number

Delivery Manager for a project of 6 Team leads and 80 associatesWith Extensive experience in E-Commerce fieldCapable of providing Unique and Industry best ideasExperience in Setting up a Command Center from ScratchTransition, SME ,

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  Senior Manager

  Tata Consultancy Services

  Mar 2008 - Present - Chennai

  Handling Multiple project with 2 Operations manager and 3 Assistant Manager 6 team leaders with a team capacity of 80 associates(Business Command center ,Customer Questions and Answer, Ratings & review, Listen & Fix, Search,Floor Planning,Content creation )Analyzing team capacity, implementing plans to meet SLA’s and achieving desired targetsDeveloping new streams for revenue growth and maintaining relationship with customers to achieve repeat businessConducting the competitor analysis by keeping abreast of market trends and competitors’ moves to achieve market share metrics; evolving market segmentation & penetration strategies to achieve targetsMapping client’s need, identifying improvement areas and implementing measures to maximize customer satisfaction levelsLeading, training & monitoring the performance of team members to ensure efficiency in Process deliveryResourceful in ensuring high quality customer experience, elevating customer satisfaction, while adhering to SLAs & work processes and managing cost- effective operations

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  Adaikala Matha Institute Of Management

  Marketing