James Conner Email & Phone Number

San Francisco Bay Area

- Managed a team of 5 DevOps engineers- Experience with MS Azure Cloud Offerings (IaaS, PaaS)- Managed version control, branching and merges via TFS and Git Extensions- Maintained CI/CD build and release processes using TeamCity, Octopus, TFS/vnext- Performed monitoring, analysis, and troubleshooting using Elasticsearch, Kibana,Grafana (including setup and administration on linux Ubuntu VMs)- Provisioned Azure Windows VMs using custom powershell scripts and azure templates- Monitored cloud and on-prem infrastructure using nagios (including setup andadministration on linux Ubuntu VMs)- Wrote custom Powershell and linux shell scripts to automate maintenance activities orother regular tasks- Experience with MS SQL Server 2016, writing basic SQL for analysis, support,maintenance, and backup activities- Experience with Active Directory and Group Policy administration- Experience with MS Service Fabicroservices, REST api testing with Swagger, Postman,and SoapUI- Organized and tracked work in JIRA as part of Agile/Scrum framework

Norman, Ok

Part of a team of engineers responsible for managing all client-facing environments where custom software is hosted.• Managed team of 3 Application Engineers• Planned, documented, deployed, and configured proprietary financial software to ManagedService and ASP mixed Windows/Linux environment• Provided direct support and interfaced with high-profile clients, including top hedge funds and investments banks with run rates greater than $5 million - led to renewals and improved client relationships• Developed and analyzed performance load tests across suite of products and services using custom batch/perl scripts• Established processes for collecting performance and usage data using SQL server, executed on capacity planning strategy which led to record-setting levels of system stability and availability within the company• Analyzed system performance and system trends using Splunk and OpenNMS after code releases or config changes to identify issues - led to reduced number of operational issues• Tested and integrated third party technologies for managing the production environments including Nagios and Autosys• Managed system configurations, software configurations and hardware resources• Collaborated with development and software testing teams throughout the release process - led to new system architecture which saved company from hardware investment by reusing existing resources• Analyzed release and deployment processes as well as system configurations to identify issues and key areas for automation• Provided Tier 2 technical support for client issues, troubleshoot environment issues, and participated in regular on-call rotation for off-hour support issues• Provided support and training to other team members including Operations, Development, Account Management, and Client Services

London, United Kingdom

Field Engineer & Junior Consultant - Worked on numerous installation, system roll-out, network implementation and management projects throughout Europe.• Worked on the LIFFE CONNECT® 100Mb tail solution to provide network services to financial trading organizations located throughout Europe• Performed remote configuration, commissioning, customer support, and troubleshooting of Juniper J6350 routers, Cisco Catalyst 2960 switches, and HP ProLiant DL360 G5 gateways located on client site and in AEMS Co-location facility• Network configuration/troubleshooting of enterprise systems running RedHat Linux• Provided helpdesk support for go-live implementation• Used network management/monitoring applications to ensure integrity of newly commissioned services• Site installation and commissioning for high-profile clients such as Ernst & Young, AVIS, and Hilton Hotels• Created network documentation during implementation projects• Implemented network designs in partnership with larger service providers• Configuration and troubleshooting experience with Cisco 800, 1800, and 3845 series routers• Configuration and troubleshooting experience with Juniper SSG20 Firewall• Member of the Asynchronous Transfer Mode (ATM) network design and planning team• Managed hardware resources in ATM Network – Nortel Passport WAN switches• Provisioned logical circuits across WAN using Circuit Manager software• Studied bandwidth utilization reports to design future network expansion projects

Tinker Afb, Ok

Network Engineer - Worked as part of a team of engineers on IP networks design, installation and upgrade projects. Held Secret security clearance as issued by the US government.• Developed technical solutions, standards reviews, and cost estimates for IP networks requirements and presented to senior military leaders• Hands-on experience with Cisco network equipment as part of design, review, and implementation projects• Performed hardware/software installation, configuration, and troubleshooting for Catalyst 6500, 4500, and 3750 series switches during base-wide upgrade project• Involved with review process for bidding contractors designs on IP Networks projects• Made use of TCP/IP protocols, OSI model, and networking best practices in producing standards-based network solutions for Air Force planning and implementation projects• Focused on campus area network infrastructure design and implementation projects

Master Of Science (Ms), Electrical And Computer Engineering

Activities and Societies: Pride of Oklahoma Marching Band

Bachelor Of Science (B.S.), Electrical Engineering