Jamel Carter Email & Phone Number

Indianapolis, In, Us

Mccordsville, Indiana, United States

• Monitoring employee behavior and making sure they follow appropriate legal, safety, and security requirements. Identifying, handling, and documenting theft, and other suspicious, criminal, or unwanted behavior. • Providing accurate information to associates and non-associates on asset protection policies and practices. • Investigated suspicious activities and conducted thorough documentation of incidents, ensuring swift and effective resolution of security breaches. • Updating management about security risks and conditions. • Collaborated with management to implement preventative safety plans and emergency safety routes.

Speedway, Indiana, United States

• Retrieved and place Quantities of cases of product onto a pre-determined pallet of product, while meeting or exceeding warehouse, company expectations in safety, accuracy, and efficiency. • Traveled to and transport pallets of stacked products to different areas of the warehouse via a powered industrial truck (PIT) - pallet jack – in a safe and efficient manner. • Assisted in warehouse cleanliness and housekeeping as assigned or as needed perform daily pit checklist and alerts warehouse management of any issues discovered. • Operating a sit-down forklift and powered industrial truck (PIT) to navigate and maintain efficient product flow within the warehouse. • Loaded and unloaded product with precision, ensuring accurate quantities and proper pallet stacking for stability and safety. • Conducted daily PIT inspections, promptly reporting any equipment issues to maintain operational efficiency and prevent potential accidents. • Contributed to a clean and organized warehouse environment by participating in cleaning tasks and upholding high quality standards. Supported diverse warehouse tasks as directed, demonstrating flexibility and adaptability in a dynamic environment. • Maintained a 99.9% accuracy rate in product picking and retrieval, minimizing inventory discrepancies and ensuring timely order fulfillment.

Indianapolis, Indiana, United States

• Resolved member concerns on a broad range of topics, including ID replacement, claim and billing inquiries, and preventative care questions, achieving a 95% satisfaction rate. • Reduced average call time by 6% through active listening, clear explanation of plan benefits, and efficient problem-solving. • Provided empathetic support and clear communication to an average of 15 members per hour, ensuring timely resolution of their issues. • Mentored a new agent, providing positive reinforcement and modeling effective customer service techniques, leading to their successful onboarding and increased confidence.