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Jamel Jones Email & Phone Number
Senior Manager of Product Management
at
Cox Communications
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✓ Verified May 2026
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Profile completeness 86%
Current company
Role
Senior Manager of Product Management
Location
Miami Beach, Florida, United States
Who is Jamel Jones? Overview
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Quick answer
Jamel Jones is listed as Senior Manager of Product Management at Cox Communications, based in Miami Beach, Florida, United States. AeroLeads shows a matched LinkedIn profile for Jamel Jones.
Jamel Jones previously worked as Senior Director of Information Systems at Comcast and Director of IVR Operations at Comcast. Jamel Jones holds Business Administration, Business Administration And Management, General from Virginia Commonwealth University - School Of Business.
Company email context
Email format at Cox Communications
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Cox Communications
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Profile bio
About Jamel Jones
I am a Customer Experience Director with 12+ years of expertise in designing and executing ai-powered omni-channel service solutions that elevate customer engagement and enhance contact center performance. I am exceptionally well-versed in Interactive Voice Response (IVR) systems. I drive strategic initiatives, lead teams across multiple time zones, and foster cross-functional collaboration among engineering, data science, and customer operations. I am an expert in guiding C-suite strategy, leveraging a data-driven approach to identify optimization opportunities, spearheading continuous improvement initiatives, and delivering innovative self-service solutions that optimize customer experiences and drive growth in a 100% remote environment.»»» EXPERTISE »»» ☑ Customer Experience☑ Interactive Voice Response (IVR)☑ Continuous Improvement ☑ Self-Service Strategy ☑ Artificial Intelligence☑ Product Management☑ Digital Transformation☑ Data Analysis☑ Change Management
Current workplace
Jamel Jones's current company
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9 roles · 17 years
Jamel Jones work experience
A career timeline built from the work history available for this profile.
Senior Director Of Information Systems
► Spearheaded cross-functional design sessions to resolve customer challenges and deliver seamless, omni-channel experiences leveraging the IVR as a pivot point and successfully completing large-scale projects on time and under budget.► Fostered a collaborative culture, bridging gaps among internal and external teams, stakeholders, and C-level executives.
2019 - Dec 2021
Director Of Ivr Operations
2017 - 2019
~2 yrs
Manager Of Ivr User Experience And Analytics
2016 - 2017
~1 yr
Business Analyst Iii
Contact Solutions, A Verint Company
► Supported discovery consulting engagements for customer self-service applications, identifying transformative opportunities to enhance customer experience and drive business growth.► Led data-driven consulting engagements, uncovering and leveraging pivotal insights to optimize customer interactions; collaborated closely with development teams to.
2015 - 2016
~1 yr
Continuous Improvement Analyst Ii
Contact Solutions, A Verint Company
2012 - 2015
~3 yrs
Continuous Improvement Analyst
Contact Solutions, A Verint Company
2011 - 2012
~1 yr
Personal Banker
2010 - 2011
~1 yr
Credit Manager
2009 - 2010
~1 yr
1 education record
Jamel Jones education
FAQ
Frequently asked questions about Jamel Jones
Quick answers generated from the profile data available on this page.
What company does Jamel Jones work for?
Jamel Jones works for Cox Communications.
What is Jamel Jones's role at Cox Communications?
Jamel Jones is listed as Senior Manager of Product Management at Cox Communications.
Where is Jamel Jones based?
Jamel Jones is based in Miami Beach, Florida, United States while working with Cox Communications.
What companies has Jamel Jones worked for?
Jamel Jones has worked for Cox Communications, Comcast, Contact Solutions, A Verint Company, and Wells Fargo.
How can I contact Jamel Jones?
You can use AeroLeads to view verified contact signals for Jamel Jones at Cox Communications, including work email, phone, and LinkedIn data when available.
What schools did Jamel Jones attend?
Jamel Jones holds Business Administration, Business Administration And Management, General from Virginia Commonwealth University - School Of Business.
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