Marcelo Jamenson Email & Phone Number

San Juan, Argentina

San Juan, San Juan, Argentina

Customer Success Representative Specialist• Deliver outstanding customer service and quick troubleshooting assistance as a Level 1 and Level 2 technical support representative, going above and beyond to meet customer needs.• Conduct onboarding calls to ensure a smooth installation and setup process for systems, focusing on efficient implementation.• Configure networks and systems to optimize performance and promptly resolve any issues that arise.• Effectively manage tickets by following up and resolving them in a timely manner, aiming to maximize customer satisfaction.• Collaborate closely with development and quality assurance teams, regularly updating project progress on platforms like JIRA and Airtable.• Actively contribute to project management and collaboration efforts, ensuring smooth coordination with teams from different departments.• Utilize tools such as Airtable, JIRA, Google Workspace, and HubSpot to track ticket progress and maintain detailed project documentation.• Demonstrate strong problem-solving abilities, identifying and resolving technical issues promptly to minimize downtime and keep customers satisfied.• Implement proactive customer success strategies to ensure client satisfaction and retention, including regular check-ins, performance reviews, and identifying opportunities for upselling or cross-selling.In my current position at Popapp, I consistently take a proactive and solution-oriented approach, resulting in improved customer experiences and successful project outcomes.