James Bruce Email & Phone Number

Michigan, United States

-Collaborates with Sales Directors to retain and onboard clients, delivering best-in-class service to deepen relationships and ensure client satisfaction.-Analyzes campaign delivery reports to identify optimization opportunities and generate actionable insights, contributing to the development of weekly and monthly reports for agencies and clients.-Coordinates with Media Buying and Campaign Management teams to ensure campaign optimization and delivery meet or exceed KPIs, fostering improved communication and collaboration.-Proactively identifies areas for process improvement with companies most high touch clientele accounts.

Troy, Michigan, United States

-Responsible for the day-to-day management of clients Amazon accounts.-Provides budget management, digital platform optimization, and inventory recommendation/replenishment for clients based on their businesses needs.-Educates clients on optimal campaign strategies for Amazon product visibility, as well as best practices for digital marketing relevance for current/seasonal selling trends.-Generate new advertising campaigns for businesses products & services, as well as working to improve upon previously created marketing strategy that proved successful.

Michigan, United States

-Provided SEO/SEM optimization to clients by conducting local and national keyword research.-Optimized account information to increase brand awareness and CTR across all Google related platforms.-Analyzed clients website metrics to locate areas most in need of improvement, while also recommending updates to current industry best practices.

Detroit

-Oversaw all online performance of GM approved vendor websites in threedistricts within the Northeast Region of the United States for 40 Buick/GMCcar dealerships.-Acted as first contact to GM car dealership sales & service departments toanswer any questions regarding all facets of their dealerships SEO/SEMinformation.-Provided thorough analysis of dealerships SEM/SEO performance whichimproved customer engagement, website metrics, and increased brandawareness.-Assisted the GM Northeast Region District Sales Managers with developing& implementing which aided dealerships in reaching sale quotas set by thecorporate office.

Farmington Hills, Mi

-Worked with engineers from Google headquarters to identify and resolvetechnical issues within the Google My Business program.-Responsible for resolving escalations from high priority users requesting tospeak with management.-Reviewed, investigated, and responded promptly to Level 2 customerQueries in regards to the compliance process & best practices for GoogleAdwords and Google Maps systems.

Farmington Hills, Mi

-Worked as a Subject Matter Expert (SME) for Google My Business SEOteams.-Assisted Google Social/GYBO team with helping to improve Google's socialnetworking visibility & information.-Collaborated with marketing, product, sales, and design teams to optimizecustomer experience and build brand consistency.

Ann Arbor, Michigan, United States

-Maintained optimal communication channels with clientele, managed large amounts of data, and communicated directly with management team about any underlying problems in the process.

Ann Arbor, Michigan

-Internship in conjunction with Communications degree thesis course.-Attended orientation classes for new teachers to help staff improve upon the written and oral aspects of their presentations.-Responsible for analyzing course and presentation materials, and providing feedback on written/spoken information presented to class.

Bachelor Of Applied Science (B.A.Sc.), Communications, Marketing

-Added to Deans List -Several Essays withheld by professors to use as examples of excellence in future lectures. -Worked non-profit.

Education record