James Moss Email & Phone Number

Mississauga, On, Ca

Toronto, Ontario, Canada

• Manage and oversee the implementation of credit card system changes for Interest Rates, Fees, Insurance and Statement messages.• Implementation of processes to increase speed and efficiency to incoming requested changes.• Provide system data specifications, data samples and insight for credit card processor migration from Fiserv to Tsys deep dive sessions.• SME for the Operations and provided expertise and assistance with the EMV implementation project for the 9 countries in the Caribbean Credit Card portfolio.• Oversaw the monthly reconciliation and submission to payments team for 5 various Retail Payments invoices.• Master Administrator over access to all First Data Operation based system access, provided administrative oversight and governance.• Maintain and support vendor relationship with current Caribbean portfolio rewards vendors, Distributed Design Systems (DDS) Prism, IT Latin Group (ITLG) and American Airlines.• Fully documented and transitioned the outstanding queries required for regulatory reporting to the appropriate team.

Toronto, Canada Area

• Implementation of various regulatory required changes for the support of 22 covered countries. • Designed and setup standards for Monarch Data extract reporting used by the Credit Card Centres and supported by Retail Payments to increase efficiency and produce ongoing savings.• Document and provide training for various operational system updates such as functionality of reward system calculations, credit card markup application and full breakdown of interest calculations.

• Receive customer's phone calls for corrections, upgrades and changes to the Finance and Insurance client portion of the ERA system.• Test all new releases, patches and system integration enhancements for both client and server applications written in Pick BASIC.• Convert, customize and migrate F&I package software to the newest version (eF&I) in an attempt to standardize all customers across Canada Written in Pick BASIC• Maintain and modify migration process as changes are required. Ensure this process is followed by others involved in migration work. Procedure Documentation written and stored in Microsoft Word, Excel and Visio.• Maintain and service internal UNIX server for department as needed.Investigate, determine and correct issues within XML 3rd party communications • Maintain document software on 3rd party web accessible database. Including updates to software, deletion of old software, setting up new customers on system and investigating any failures that occur.

• Remediated code using the Peritus Mass Change Factory, Unix Scripts and MicroFocus Revolve tools.• Performed manual scans of code. Organized teams to visually scan through COBO: ansd PL/I code. • • Performed QA scans through existing code and report problems.• Produced finished documentation and product to deliver to the client.• Created templates for several types of documents created in Microsoft Word, Microsoft Excel and Visio 5.0. Led team in documenting an existing client application systems.

• Taught programming and usage skills with COBOL, WordPerfect, Lotus 1-2-3, Microsoft Office usage, Visual Basic 5.0, C++ programming, Systems Analysis and Systems Applications.

• Created an automated time zone change program in Easytrieve Plus with a Tablebase table for the CHRIS payroll system.• Created Easytrieve Plus programs which would delete all existing programs and files to do with the redundant Imagine system.• Modified COBOL programs containing SQL code for DB2 tables as per specifications.

• Created DB2 tables for the CORPAY payroll system upgrade.• Taught basic concepts of VISIO 3.0 for a couple of flowcharting projects.• Modified COBOL programs containing SQL code for DB2 tables as per specifications

• Modified COBOL programs containing SQL code for DB2 tables as per specifications.• Created COBOL programs which produced reports based on pre-existing screen designs.

Computer Programmer/Analyst Co-Op Diploma, Information Technology

Of Bachelor Of Science, Agriculture