James Abrams Email & Phone Number

Raunds, England, United Kingdom

Northampton, England, United Kingdom

• Managing an account ledger of over 450 customers (cafe’s, bars, restaurants and hotels) • Receiving high volumes of internal and external calls • Offering support for up to 10 representatives nationwide • Taking phone payments for customers • Carrying out credit uplifts on customer accounts • Completing daily payment allocations to accounts • Chasing overdue payments and debt calls • Reporting on debt queries and unallocated cash • Working in a team of 2 people • Providing support and knowledge to the team and office • Credit searching potential customers and setting up new accounts • Updating customer files with change of names, addresses and account closures

Northampton, United Kingdom

• Managing a team of up to 5 people • Training new starters • Arranging staff rotas / holiday cover • Resolve escalated queries that have come from both customers and representatives • Carrying out 1:1 meetings • Receiving high volumes of internal and external calls • Offering support for up to 6 representatives nationwide • Taking phone payments for customers • Carrying out credit uplifts on customer accounts • Completing daily payment allocations to accounts • Chasing overdue payments and debt calls • Reporting on debt queries and unallocated cash • Working in a team of 6 people • Providing support and knowledge to the team and office • Credit searching potential customers and setting up new accounts • Updating customer files with change of names, addresses and account closures

Northampton, United Kingdom

• Managing a team of up to 5 people • Training new starters • Arranging staff rotas / holiday cover • Resolve escalated queries that have come from both customers and representatives • Carrying out 1:1 meetings • Managing an account ledger with clients including Amazon, Silverstone & Baxterstorey • Receiving a high volumes of internal and external calls • Offering support for up to 6 representatives nationwide • Taking phone payments for customers • Carrying out credit uplifts on customer accounts • Completing daily payment allocations to accounts • Chasing overdue payments and debt calls • Reporting on debt queries and unallocated cash • Working in a team of 6 people • Providing support and knowledge to the team and office • Credit searching potential customers and setting up new accounts • Updating customer files with change of names, addresses and account closures

Northampton, United Kingdom

• Managing a team of up to 5 people• Training new starters• Arranging staff rotas / holiday cover• Liaising with the new Business Manager to monitor staff workload, set targets that myself and my team need to aim to achieve and general office discussions to keep the office working as a solid team • Conduct team meetings• Resolve escalated queries that have come from both customers and depots• Spot-checking my team’s work to ensure that accounts are put on accurately to the highest standard• Be a ‘go to’ person for the New Business department should anyone have any issues with application forms and general office queries• Data entry• Credit searching potential customers• Handling a high volume of calls from depots and customers• Liaising with depots to ensure accounts are opened correctly and efficiently• Authorising Experian Credit Search decisions• Fire marshal• Relied upon to help with computer technical issues throughout the office• Updating customer files with change of names, addresses and account closures

Northampton, United Kingdom

• Receiving a high volume of internal and external calls• Offering support for up to 15 depots nationwide• Taking phone payments for customers and depots• Carrying out credit uplifts on customer accounts• Completing daily payment allocations to accounts• Chasing overdue payments and debt calls• Reporting on debt queries and unallocated cash• Working in a team of 6 people• Providing support and knowledge to the team and office

Northampton, United Kingdom

• Managing a team of up to 20 people• Training new starters• Arranging staff / holiday cover• Data entry for a diverse range of different companies• Team leader for the ‘Race for Life’ campaign, ensuring that all sponsorship forms and monies were keyed quickly and efficiently into the system• Organising day to day workload rotas• First aider

Northampton, United Kingdom

• Serving customers on the shop floor and tills• Picking stock orders for customers within a set timeframe• Stock checking stockroom on a regular basis• Stock taking• Unloading and loading deliveries for the store

Northampton, United Kingdom

• Serving customers on the shop floor and tills• Picking stock orders for customers within a set timeframe• Stock checking stockroom on a regular basis• Stock taking• Unloading and loading deliveries for the store

Business And Ict

Business Studies