James (Jim) Murtagh Email & Phone Number

Greenville, South Carolina, United States

• Serve as the account manager for the national Distribution Channel partner for GreenLake Cloud Services. • Work to understand partner business goals and growth targets, build executive-level relationships, and develop and achieve mutually defined business goals. • Lead partner revenue growth and development, forecasting, and account planning to drive exceeding quota achievement.• Provide education, sales training, and enablement to the partner community to expand the partner segment and direct end-user account sales support through aligned partners.• Drive Marketing Development Fund management, planning, negotiation, and quota achievement for the assigned accounts. • Responsible for relationship and escalation management for end-customer and channel-related issues.• Delivered educational, highly effective sales presentations to partners within the channel community.

• Managed a high-performing sales business team responsible for program design, and the implementation and ongoing business management of the Pointnext Channel Sales and Delivery program in the Americas. • Created and actively managed a channel sales and delivery program designed to increase partner share of wallet and drive region-based sales opportunities. • Provided the data analytics, enablement tracking, and performance reporting needed to drive growth. Notable achievements while in the position included:- Exceeded the defined quota in TS sales orders across the 5 regions in the Americas, including the U.S., Canada, Brazil, MCA, and Mexico. - Provided expertise that enabled the channel to achieve and exceed revenue of $916M+.- Achieved partner and distributor performance-related goals, including quarterly reviews to gauge performance and validate plan elements and create and execute plans for the portfolio, partner, and customer segment.

• Held ownership of the Enterprise Group, ServiceOne Program within the U.S and managed project management team members and the enablement of delivery partner's approval for warranty, care pack, and contract delivery. • Managed the Channel Warranty program terms and the development of Storage, Networking, and Servers. • Led revenue growth/partner development for partner-delivered services, the management of nationwide program team goals and personnel hiring, growth, and retention, and program redesign and improvement.• Developed and executed partner communication strategy and marketing plans for ServiceOne.• Drove executive-level relationships management with assigned partners and packaged services operational and sales training to partners.

• Served as the relationship manager for major service provider/reseller accounts in the territory, responsible for communicating policies and procedures, the escalation contact for issues, and revenue growth in HP and reseller accounts. • Held project management ownership for service recoveries while reporting to senior management and the District Director on escalation issues, budget, product quality issues, and the general health and well-being of the partner communication. • Delivered packages services operational and sales training to partners and served as the case management interface for all product issues. • Led executive-level relationship management with assigned partners and served as the escalation management point-person for problem resolution. • Drove business development for revenue attainment for services attached to product sales and regional sales out quota achievement on packaged services. • Directed customer satisfaction and product quality management for approximately 120 named accounts in a 6-state district. • Responsible for budget and expense management at the profit and loss (P&L) level and the hiring, career development, and coaching of staff.