James Bailon Email & Phone Number

California, United States

Napa, California, United States

Report to the President and the VP Finance to advise on business planning, operational processes, and analysis to ensure efficiency, cost-effectiveness, and streamlined operations. Play a key role as Business Process SME and work cross-functionally with stakeholders in finance, procurement, logistics, and fulfillment to devise and execute business.

Dallas, Texas, United States

Spearheaded the relocation of fulfillment operations from California to Texas including technical setup, strategic planning, onsite operations and new 25-person team training/mentoring.

Napa, California, United States

I owned Systems (Tech + Process) for our Fulfillment team, including OMS, WMS and Fulfillment operations. Ran point on end-to-end fulfillment operations, new product fulfillment and special projects.

Napa, CA, United States

Hired to transform warehouse administration structure, process, and compliance. Projects included SOP establishment, exhaustive Injury Illness & Prevention Plan (IIPP) based on CalOSHA guidelines, onboarding process revamp, and WMS implementation.

Palo Alto, CA

Managed overall operations, including proper allocation of an annual ops budget, facility maintenance, resource planning, inventory control, IT, human resources, and security activities as the church's senior administrative leader across multiple locations.

Palo Alto, CA

Acted as consumer-facing voice of organization, managing marketing channels and creating branding.

San Francisco Bay Area

• Provided freelance services to the tech sector, including companies such as DocuSign, Dropbox, Riverbed, and Salesforce.com. Engaged in project management, program design, and business operations.
• Created SOPs and playbooks, implementing process enhancements to drive automation, improve efficiency, optimize performance, and boost productivity.
• Developed financial and data modeling tools and metrics to facilitate sound decision-making, forecasting accuracy, performance assessment, reporting clarity, and valuation precision.
• Championed the establishment and rollout of customer success programs and training initiatives focused on driving customer retention, product enhancement, and team effectiveness.
• Deployed partner programs and sales/marketing operations, with a specific focus on the channel sales sub-industry.
• Orchestrated ERP and system customization and administration initiatives, utilizing technology to ensure data integrity, bolster infrastructure, and elevate output standards.

Palo Alto, California, United States

San Francisco Bay Area

Directly assisted the co-CEOs, overseeing daily operations, administration and planning. Ran lead on various start-up initiatives, including setting up a customer advisory board, coordinating company board meetings, setting up office procedures and implementing tools and services.

Mountain View, California, United States

Reporting to the CEO, role included business planning/strategy and managing daily operations. Oversaw a small team to for all internal processes and systems. Successfully supplemented other areas (including Sales, Marketing, and Client Services). Maintained high performance through company expansion, acquisitions, and name-change.Support: built out first.

After being promoted from Bookkeeper 4 months in, managed daily office operations and administered HR and Finance. Successfully completed two office moves, navigated volatile economic climate and revamped all administrative procedures and record-keeping.

• Hired out of college by owner, a former manager from Robbins Scientific Corporation (Corporate Controller).
• Managed multiple customer accounts across various industries
• Maintained accounts receivable and accounts payable
• Recorded journal entries and reconciled bank statements
• Processed payroll and expense reports

• Provided customer service/retail management during and after college. Promoted 5 months into entry level role.
• Worked in four stores (2 regional flagship), all of which achieved high regional sales and consistent high-ranking customer service evaluations.
• Managed baristas to achieve quality customer service, supervising opening, mid-day, and closing duties.
• Performed cash control and banking, maintained stock and inventory, and worked with management to accomplish store goals and key performance indicators.

B.A., International Area Studies/Business Administration

Activities and Societies: The Dante Club (Club President 2004-2005)- Recipient of Saint Mary’s Honors at Entrance Scholarship - Registered.

Studied Italian, Finance, Marketing And European Politics In Rome, Italy.

Studied Finance, Italian, International Marketing, European Politics and EU Studies in Rome, Italy.

A.A., Honors Liberal Arts

Activities and Societies: ΑΓΣ, ΨΒ, Student SenateWinner of 2001 ΑΓΣ Ed Walsh Outstanding Service Award (Gamma Iota Chapter)