James Baldwin

James Baldwin Email and Phone Number

Winnipeg, MB, CA
James Baldwin's Location
Winnipeg, Manitoba, Canada, Canada
James Baldwin's Contact Details

James Baldwin personal email

About James Baldwin

At Avenir IT Inc., our team leverages Experience and Skills to deliver premium managed services, ensuring client satisfaction and operational excellence. With a certification in SaaS Protection and a recent accreditation in Liongard, I am committed to enhancing our service management capabilities.My approach transforms the workplace into an environment where employees thrive. By adopting the principles of "Traction" by Gino Wickman, we have cultivated a culture that not only invites innovation but also fosters a sense of belonging and purpose among our team.

James Baldwin's Current Company Details
NetFusion Designs | Managed IT Support Services & Cloud Hosting

Netfusion Designs | Managed It Support Services & Cloud Hosting

View
IT Manager
Winnipeg, MB, CA
Website:
nfd.ca
Employees:
18
James Baldwin Work Experience Details
  • Netfusion Designs | Managed It Support Services & Cloud Hosting
    It Manager
    Netfusion Designs | Managed It Support Services & Cloud Hosting
    Winnipeg, Mb, Ca
  • Resolute Technology Solutions Inc.
    Information Technology Service Delivery Manager
    Resolute Technology Solutions Inc. Oct 2024 - Present
  • Netfusion Designs | Managed It Support Services & Cloud Hosting
    It Manager
    Netfusion Designs | Managed It Support Services & Cloud Hosting Jun 2024 - Present
    Ontario, Canada
  • Avenir It Inc.
    Service Manager
    Avenir It Inc. Jan 2023 - May 2024
    Winnipeg, Manitoba, Canada
    ● Managed a team of 17 engineers including both Helpdesk and NOC, Monitoring there KPI’s, Yearly reviews, Schedules, ticket reviews● Project management – scheduling Milestones, Client meetings, working with the engineer to complete work● Ticket reviews and delivering feedback and coaching● Training – Worked to have the latest training for engineers● Worked with Vendors like Pax8, Sea Level training, Sonic wall, HP, Dell, Xerox, D & H● Created a culture of engagement and teamwork● Interviewing and hiring of new Engineers.
  • Avenir It Inc.
    Technician
    Avenir It Inc. Jul 2021 - May 2024
    Winnipeg, Manitoba, Canada
    ● Cloud Applications – Azure (Entra ID) Azure Connect, Azure Virtual Desktops, Microsoft Intune, Office 365● Microsoft Office – Excel, Word, Outlook, PowerPoint, Access, Project● Security – Datto, Sentinel ONE, Tydol, Bitdefender, Microsoft Defender.● Virtual Machines – Hyper V, VMware● Operating Systems – Mac OS 10.1 to 10.15, Windows 7, 8, 10 and 11● Windows Servers – Server 2008, 2012, 2016, 2019, 2022● Ticketing systems – Syncro, HaloPSA, Remedy, HP Unicorn● Software – HaloPSA, Syncro, NinjaRMM, Datto, IT Glue, Hudu IT, Adobe Creative cloud, Sage, Salesforce, Quickbooks, Ubiquiti Cloud Services, Fortinet, Brightgauge. Sonicwall● Hardware – Dell PowerEdge, Cisco Meraki, Sonicwall, Fortinet, Ubiquiti switches and Access Points
  • Mts Allstream Bellmts
    Advanced Technical Support
    Mts Allstream Bellmts Jul 2001 - Oct 2021
    Winnipeg, Manitoba, Canada
    ● Ticket reviews - delivering feedback and coaching● Training Technical Agents - new software and side-by-side training● Worked as both Project Lead & Team Member, creating process development for E-Mail Migration and software deployments ● Well-versed in all aspects of Services provided - Fibe TV, Internet -Residential and Business, Home Phone and Cellular services.● Started as a Level 2 Technician, moved upwards to Level 3 Technician, ended as a Level 4/ATS Agent, helping with issues ranging from e-mail to troubleshooting a clients business network.● Proficient at Client de-escalation.● Customer Service Training - Showing Empathy & Customer Satisfaction.

James Baldwin Skills

Telecommunications

James Baldwin Education Details

  • St James Colligate
    St James Colligate

Frequently Asked Questions about James Baldwin

What company does James Baldwin work for?

James Baldwin works for Netfusion Designs | Managed It Support Services & Cloud Hosting

What is James Baldwin's role at the current company?

James Baldwin's current role is IT Manager.

What is James Baldwin's email address?

James Baldwin's email address is ja****@****eam.com

What schools did James Baldwin attend?

James Baldwin attended St James Colligate.

What skills is James Baldwin known for?

James Baldwin has skills like Telecommunications.

Who are James Baldwin's colleagues?

James Baldwin's colleagues are Vansh Bhatt, Geeshan Subasingha, Hasitha Fernando, James Adams, Prasani Jayaratne, Sam Thomson.

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