James Balfe Email and Phone Number
I enjoy building processes, leading teams and developing people, and love working in fast paced, ambiguous environments. I have seven years operations experience in tech companies, including four years experience managing large operations teams (up to 25 DRs and 100 Contractors and FTEs), while driving improvement in key operational metrics - quality, speed, cost - through process improvement. I have well developed core operations skills - planning, processes improvement, data analysis, communication, strategy development. And core leadership skills - developing people, building trusting relationships, managing performance, building teams. Currently taking courses in SQL and Project Management to broaden my skills, alongside marathon training, olympic weightlifting, some rugby and being a good partner and friend.Looking for generalist operational roles with start ups. Ideally based in Edinburgh, or remote. Please connect and reach out with any opportunities.
Ministry Of Justice Uk
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Associate Delivery ManagerMinistry Of Justice Uk Feb 2024 - Present
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Personal TrainerJames Balfe Pt Jan 2023 - Feb 2024Edinburgh, Scotland, United Kingdom -
Operations LeadMedloop Ltd. Jul 2022 - Dec 2022- Working directly with GP practices to provide staffing solutions through digital platform.- Responsible for managing operational execution, staffing and budgets.- Supported on sales, business development and product.- Built financial forecasts to support fundraising. -
Head Of Operations StrategyDisperse Jan 2022 - Jun 2022- Developed and implemented process improvement guild to empower employees to suggest and implement process improvements across operations- Successfully launched and managed PM tool V2, improving efficiency and reporting capabilities- Designed and implemented cost and quality tracking systems to provide actionable performance metrics -
Head Of Image OperationsDisperse May 2021 - Feb 2022- Managed a global team of ~100 workers, both in-house and outsourced, providing quarterly strategy development and weekly delivery.- Revitalized team by hiring 2 managers and associates, improving pay clarity and progression while developing key employees. Boosted employee engagement from 7.6 to 8.3 during tenure.- Enhanced scanning accuracy from 93% to 97%, resulting in more precise work.- Developed reporting processes for three teams, achieving a 17% cost reduction in the London market.
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Operations Manager - Central OperationsDisperse Dec 2020 - Jun 2021- Worked with internal stakeholders - BD, Architecture, Project Delivery - to build new approach to operational delivery.- Developed new approach to challenging operational workflow, increasing quality by 11%.- Developed business cases for improvements to quality measurement, new workflows and outsourced data processing teams.
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Senior Operations AssociateDisperse Jun 2020 - Dec 2020- Built hiring processes for department, reducing phone screen to on site time from 21 to 7 days.- Built quality management processes - inc. business case, defining requirements with product and implemented operational processes- Built cost model for new approach to hiring, supporting change in LT recruitment model.
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Team ManagerAmazon Jan 2018 - Dec 2019Cambridge, United Kingdom- Responsible for line management of 25 team members working across multiple natural language annotation service workflows. - Experience with hiring, on-boarding, performance management, quarterly and annual reviews, and compensation. - On-boarded and standardised multiple ambiguous data labelling workflows. - Owned and drove improvement in KPIs for engagement, productivity and quality.- Developed and led short term planning function for wider team of 50 analysts. - Led and participated in projects delivering continuous improvement to KPIs, tooling development, workflow offshoring. -
Senior Data AssociateAmazon Jun 2017 - Jan 2018- Led quality of primary workflow driving improvement through 1:1 coaching and resource development. - Owned training and on-boarding of new analysts as office scaled from 10-100.- Developed quality reporting dashboards using excel.- Developed operational structure to improve quality.
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Data AnalystAmazon Jan 2016 - Jun 2017- Owned training of transcription for new starters. - Developed reference resources and documentation for workflows. - Worked with SMEs to develop conventions and practices for new annotation work-types. - Worked across multiple natural language annotation workflows exceeding KPIs.
James Balfe Skills
James Balfe Education Details
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King'S School Ely
Frequently Asked Questions about James Balfe
What company does James Balfe work for?
James Balfe works for Ministry Of Justice Uk
What is James Balfe's role at the current company?
James Balfe's current role is Delivery Manager.
What schools did James Balfe attend?
James Balfe attended University Of Birmingham, King's School Ely.
What skills is James Balfe known for?
James Balfe has skills like Leadership, Teamwork, Management, Project Management, Microsoft Excel.
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James Balfe
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