James Balfe Email & Phone Number

Edinburgh, Gb

Edinburgh, Scotland, United Kingdom

- Working directly with GP practices to provide staffing solutions through digital platform.- Responsible for managing operational execution, staffing and budgets.- Supported on sales, business development and product.- Built financial forecasts to support fundraising.

- Developed and implemented process improvement guild to empower employees to suggest and implement process improvements across operations- Successfully launched and managed PM tool V2, improving efficiency and reporting capabilities- Designed and implemented cost and quality tracking systems to provide actionable performance metrics

- Managed a global team of ~100 workers, both in-house and outsourced, providing quarterly strategy development and weekly delivery.- Revitalized team by hiring 2 managers and associates, improving pay clarity and progression while developing key employees. Boosted employee engagement from 7.6 to 8.3 during tenure.- Enhanced scanning accuracy from 93% to 97%, resulting in more precise work.- Developed reporting processes for three teams, achieving a 17% cost reduction in the London market.

- Worked with internal stakeholders - BD, Architecture, Project Delivery - to build new approach to operational delivery.- Developed new approach to challenging operational workflow, increasing quality by 11%.- Developed business cases for improvements to quality measurement, new workflows and outsourced data processing teams.

- Built hiring processes for department, reducing phone screen to on site time from 21 to 7 days.- Built quality management processes - inc. business case, defining requirements with product and implemented operational processes- Built cost model for new approach to hiring, supporting change in LT recruitment model.

Cambridge, United Kingdom

- Responsible for line management of 25 team members working across multiple natural language annotation service workflows. - Experience with hiring, on-boarding, performance management, quarterly and annual reviews, and compensation. - On-boarded and standardised multiple ambiguous data labelling workflows. - Owned and drove improvement in KPIs for engagement, productivity and quality.- Developed and led short term planning function for wider team of 50 analysts. - Led and participated in projects delivering continuous improvement to KPIs, tooling development, workflow offshoring.

- Led quality of primary workflow driving improvement through 1:1 coaching and resource development. - Owned training and on-boarding of new analysts as office scaled from 10-100.- Developed quality reporting dashboards using excel.- Developed operational structure to improve quality.

- Owned training of transcription for new starters. - Developed reference resources and documentation for workflows. - Worked with SMEs to develop conventions and practices for new annotation work-types. - Worked across multiple natural language annotation workflows exceeding KPIs.

Bachelor’S Degree, Jh Ba Philosophy And Russian, 2:1

Education record