Transformed by circumstance, my journey from being a chef to a computer enthusiast has been nothing short of remarkable. After a hand injury forced me to bid farewell to my culinary career, I turned to my lifelong passion for computers and transformed it into a thriving profession. Embracing the captivating world of system support, I quickly fell in love with its intricacies and never looked back.Since joining Telus in 2015 as a valuable member of their backend team, I have continuously honed my expertise, mastering a diverse array of tools and software. Among my notable proficiencies are:Call Manager (CISCO): Seamlessly creating user accounts, assigning phones, and crafting customized voicemail systems.Cisco Finess UCXX: Adeptly provisioning and troubleshooting this cutting-edge system to ensure smooth operations.Meraki (Cisco): Excelling in the art of whitelisting and blacklisting, as well as skillfully managing VPN access assignments.Dispatching Technicians: Precisely assigning the right product types, such as Panasonic, Avaya, or Cisco, to ensure efficient service delivery.Safenet: Proficient in both physical and digital token association, expertly securing data and enabling smooth operations.External SDI Support: Uncovering and rectifying programming errors, expertly navigating external client firewalls, and providing comprehensive technical support.SIMS: Mastery over this invaluable records tool for efficient billing, product type association, tech assignment, and meticulous inventory management.In addition to my impressive technical prowess, I have also contributed to the BC vaccination rollout by supporting the Ministry of Health BC in setting up user accounts to handle call volumes effectively. Beyond my technical competencies, I have cultivated a range of valuable soft skills during my tenure as a Service Support Analyst. My adeptness at time management ensures that projects are executed flawlessly and within deadlines.Moreover, I possess the ability to handle challenging inquiries with finesse. When faced with difficult questions, I thrive, effortlessly unraveling complexities and providing speedy solutions.By combining my technical expertise, impeccable soft skills, and unwavering determination, I am poised to make a significant impact as a dedicated member of your team.