- Planning, implementation, and administration of cloud and hybrid O365 enterprise environment- Successfully proposed, designed, developed, and deployed WDS servers used company-wide to capture and deploy standardized system images, synced across multiple physical locations- Utilized remote-access software to remotely troubleshoot, diagnose, and rectify end-user issues- Cybersecurity training, support, maintenance, and administration across multiple platforms- Performed on-site visits to conduct wireless surveys, physical penetration testing, and physical security audits- Consistently praised for communicating effectively with both technical and non-technical users

- End-user support of OS, desktop and laptop hardware components, printers and peripherals- Installation and decommissioning of rack servers, storage systems, and network equipment- Provided accurate, timely information and updates to Service Desk Analysts and clients- Assisted with onboarding, training, and mentoring program for Junior Support Technicians

- Managed all aspects of operations including budgets, inventory, service, and staffing for multiple locations