Sustain 24x7x365 remote monitoring for 25+ clientsMonitor and respond to alerts for storage, backup and server technologiesRespond to customer requests via phone and email in a timely and efficient manner to reduce down timeManage customer cases, tickets, and incidents in multiple CRM systems including; Salesforce, Service Now, and RemedyFollow specific escalation process per customer per alertMaintain NetApp volume stability through growing of volumes and maintaining snapmirrorsCoordinate parts replacements and verify system health after wardsUpload device log files to vendor for analysisWork with customer to update process of escalationIdentify incomplete, incorrect and missing processesUpdate and create technical documentationProvide leadership, awareness, and technical knowledge to ensure shift meets Service Level Agreements (SLA’s)Maintain work and vacation schedule and approve vacations of 15 employees

Assisted customers in updating WAN IP info.

Responsible for supervision of staff, maintenance of store and running the business profitably and efficientlyTrain new staff members and create scheduleResponsible for handling money and balancing the drawer and closing out finances at end of shiftsDeliver food to customers in a timely and safe manner

Desktop, laptop, server test technician for HP and other OEM platforms Received all equipment and did quality assurance check to ensure all parts were presentIn event of insufficient parts, was responsible for documenting and acquiring proper equipment Tested each received unit for functionalityResponsible for reorganization of hardware parts

Responsible for RAM 1400 ADSL multiplexer software maintenanceMaintained file transfer and file managementDebugged and corrected various software problemsDesigned, implemented and tested code for multicast serviceDeveloped test plan for software design qualificationResponsible for designing, implementing and maintaining driver code for the ATM switch card

Responsible for designing, implementing and maintaining driver code for the DLC productResponsible for the software downloading process for the ROM clients and RAM serverImplemented code to perform a BOOTP in ROM for all Node processor cardsImplemented test code to set up the ATM connections and facilities t work with ATM connection management application code in order to handle BOOTP requests and to begin the downloading processMaintained drivers for HDLC, TFTP and bulk data transferDesigned, implemented and maintained drivers for UART, DUART and I2c devices and for LED managementResponsible for implementing code to control Adtech ATM device to send PCM data, telephony signaling bits and messaging cells to the optical nodeAssisted hardware engineers to manipulate hardware to create particular error conditions for testing

Tested 5250 adapters on multiple platforms using multiple applicationsBuilt and maintained token ring network of 20 machines using multiple platforms

Responsible for technical support of IBM networking hardwareAssisted customers over the phone in the configuration of their network adapters and other hardware such as routers and hubs