Accomplished management professional with 25+ years of experience in UK Public Transport Ticketing in both the public and private sectors. A proven track record of successfully planning, procuring, and implementing ENCTS and Commercial ticketing projects with particular expertise in ITSO and EMV ticketing. A collaborative leader who promotes team dynamics, transparency, and professional development and builds high-performing, successful teams. Experienced in developing and implementing successful commercial strategies, setting financial targets, and managing budgets. Adept at analysing figures and using data to maximise performance and profit. A good communicator with excellent presentation skills able to engage with stakeholders and suppliers at all levels in a timely, courteous, knowledgeable and helpful manner.