• Planning and management of projects related to the increased adoption of MyCricket products by clubs and associations across Australia including Online Registration and Electronic Scoring• Responsibility for the support and training of Australian Cricket staff in the use of the MyCricket Competition and Membership Management System• Developing key relationships with State & Territory staff as well as club and association volunteers and administrators to understand their system use needs and requirements in order to create appropriate adoption strategies and to feed into the product pipeline and future project deliverables• Designed, proposed and managed a transformational project to improve the use of the MyCricket Live Score App• Led an issue and needs analysis on the Live Score App in conjunction with surveys to end users and the State and Territory associations to better understand why the user experience needed to improve• Managing and leading a large delivery workforce to implement the mandatory online registration of junior participants in season 2019-20• Improved communications and relationships between the CA Digital Team and the CA Community Cricket Team as well as between Cricket Australia and the State & Territories with relation to the implementation of products, development of training resources and the use and support of MyCricket

• Management of the broadcast of the WBBL and BBL leagues on Channel TEN.• Provide expert advice & trusted advisor to stakeholders relating to broadcasting.• Maintaining relationships with key external stakeholders to provide the best broadcast production possible of the WBBL and BBL.• Development of a handover process to smoothly transition from matches that are Live Streamed to matches that are broadcast on free to air television.• Analysis and creation of a workflow in preparation for Broadcast operations

• Responsible for the support and training of field force staff in the use of key technology and digital systems.• Implementing technology and digital solutions for Australian cricket while understanding the differing needs of State and Territory Associations.• Developing key business relationships to understand the business needs of Australian cricket to design solutions to maximise effectiveness and efficiencies across a range of business units.• Completed a whole of business review on the data needs and quality of data in use within the Game and Market Development Department (GMD) across Australian cricket identifying the root causes of any data issues and proposing solutions to improve the quantity and quality of data.• Rebuilt the trust between GMD and Technology and strengthened relationships by changing the approach in how the teams worked. We led a process to understand the pain points, gain clarity and improve our understanding of the behaviours and processes the GMD team had. • Leading training sessions delivered across the country to upskill the GMD teams. Focused on tasks and processes within the systems the staff used, improved the daily tasks and service the regions more effectively.• Built a continuous improvement model so processes and strategies were regularly reviewed, leading to a much smoother start to the season compared to previous years.

• Responsible for the support and training of field force staff in the use of key technology and digital systems.• Implementing technology and digital solutions for Australian cricket while understanding the differing needs and environments of State and Territory Associations.• Developing key business relationships to understand the business needs and requirements of Australian cricket in order to design solutions to maximise effectiveness and increase efficiencies in each business unit.• Scoping out future development and product roadmaps.• Identifying gaps in systems and processes and proposing and designing holistic solutions to meet the business and functional needs of Australian cricket.• Managed a project that was “at risk” to a successful conclusion that met the needs of the Coaching and Match Officials teams without incurring any further additional delays or costs.• Successfully implemented a new Event Management System for the Team Event Delivery department of Cricket Australia and Cricket World Cup 2015 providing a systemic, transparent and accountable solution for delivering international cricket events for the first time.• Training, development and up skilling of non-technical project members and Australian Cricket staff to be able to use new technology solutions for their departments.

• Managing project teams of various sizes across the vendor and client project teams according to the project schedule and designing and managing project schedules in Microsoft Project.

• Responsible for managing staff and resources to ensure efficient operations.• Ensuring a high level of customer service and technical support is provided to all users of SportingPulse Products.• Building constructive and mutually beneficial relationships between SportingPulse and key clients and stakeholders.