James Bowman Email & Phone Number

Melbourne, Victoria, Australia

As a Service desk technician, I provide technical support and assistance to end-users facing IT issues. My role involves troubleshooting hardware and software problems, resolving network issues and guiding users through various applications and systems. I document incidents, track issues and escalate complex problems to higher-level support when needed, ensuring eddicient and effective IT service delivery. My goal is to ensure that users can work seamlessly with minimal disruptions.

Someone New Theatre Company is a vibrant creative hub. Creative Consultant have driven creative innovation, project management, and backend operational excellence to take theatrical productions from inception to applause.• Creative Collaboration: Forge synergistic partnerships with clients to co-craft creative concepts & strategies; shape narrative arcs, color thematic elements, & ignite performances, breathing life into visions and delivering unparalleled creative experiences.• Project Management: Champion projects from embryonic conception to grand execution, ensuring successful completion within tight deadlines & finite budgets; balance artistic creativity with project parameters to produce critically acclaimed productions.• Behind-the-Scenes Management: Orchestrate a multitude of backstage operations, from filming to advertising, sound & film editing; harmonize disparate elements into a seamless production.

Rex Gorell Geelong/Volvo Cars Geelong is a leading automobile dealership. Assistant Manager Sales have been essential in fostering operational excellence, pushing sales targets, and enriching customer journeys.• Dealership Operations: Led daily dealership functions, including inventory management, scheduling, & customer service; exhibit oversight to ensure smooth execution of operations, accelerating efficiency, & driving customer-centric operations.• Sales Team Collaboration: Forge robust alliances with the sales team, harmoniously working to surpass sales objectives and outdo customer expectations; instigate cross-collaborative initiatives to generate collective momentum and fuel revenue growth.• Team Development: Cultivate a high-performance sales team through rigorous training and vigilant supervision, ensuring strict adherence to corporate policies & procedures; champion talent, nurture potential, and inspire a culture of excellence.• Financial Oversight: Command financial reporting and budgeting, dissecting financial data to unearth areas of improvement; devise and roll out impactful strategies to optimize profitability, steering the dealership toward a more robust financial future.

Sales & Service AdvisorAt Accor Vacation Club, a premier leisure corporation. Sales & Service Advisor excels in high-paced inbound sales and member services, complaint handling, and crisis communication during the pandemic.• Sales & Services Expertise: Seamlessly transitioned between the sales department and member services, adeptly juggling dual roles and diversifying skills to better serve member needs and propel sales growth in a competitive vacation industry.• Inbound Call Management: Fielded an impressive average of 50-60+ inbound calls per day, far exceeding the typical 15-20 average; displayed exceptional customer service and communication skills to efficiently manage high-volume inbound call traffic.• Complaints & Queries Resolution: Demonstrated unflappable composure and deft problem-solving acumen in handling complaints & queries from multiple departments, turning potential customer dissatisfaction into loyalty-building interactions.• Pandemic Communication: Navigated the initial discussions and subsequent interactions during the pandemic, providing empathetic communication, clear updates, and reliable service to members during a period of unprecedented uncertainty.

Gold Coast, Queensland, Australia

Sales AssistantHugo Boss, a high end men’s & women’s fashion corporation. Sales Assistant focused on bespoke and individual sales experiencesSales Expertise: Adapted and tailored each experience to both local and international business customers.• International Clientele: Worked within Queensland largest shopping center handling international customers with specific timeframe and turnaround requirements.• Inventory & Stock control: Paramount in ensuring inventory kept up with changing clientele needs and demand, ensured the smooth transport and tracking of stock requests to ensure satisfaction within our customer base.• Event Handling & Organization: Handled exclusive events planned outside normal operating hours for top priority clients. Ensuring not only the events smoothness but also managing sales figures and expected revenue for events.

Armidale, New South Wales, Australia

Armidale, New South Wales, Australia