James Brawn Email & Phone Number

Kidderminster, England, United Kingdom

Started off as Store Manager at our Longbridge store on the outskirts of Birmingham, love being a Store Manager and putting my style and experience into the store. It has come a long way since last year and the store is performing very well. Now progressed to a bigger store in Kidderminster which I have a fantastic team and get regular visits from Mark CEO with his lovely dog Jackson.

Coventry, England, United Kingdom

Supporting Mountain Warehouse while Store Closed during lockdown 3. Working from home and still being able to support the company. 6 weeks into a new job and company and honoured to be elected to support MW.

Worcestershire, England, United Kingdom

Worcestershire, England, United Kingdom

Fraser Group took over DW Fitness First after going into Administration. This enabled me to continue my long serving of 30 years with the company. Within the 1st month I trained on all the Fraser procedures and systems there after as there was no store for me I supported Stores within the group such as Sports Direct, USC but spent most my time in House of Fraser which I enjoyed the most. Unfortunately after 4 months the decision not to open my old DW unit so I was made redundant.

Worcestershire, England, United Kingdom

• Controlled payroll and store expenditures, ensuring store spending remained within budget.• Maintained impeccable visual merchandising standards, ensuring effective use of space and stock availability.• Coordinated Monthly meetings to actively encourage colleagues to share their ideas to improve the store.• Created hard-working and productive teams by providing clear guidance and feedback in Service.• Monitored team performance by setting and reviewing regular objectives, maximising team productivity.• Maintained excellent brand image through monitoring team behaviours and ensuring exceptional uniform standards.• Dealt with tough, emotional situations in a professional manner, role modelling correct behaviours to team members.• Maintained excellent standards of service through impeccable attention to detail.• Supported Regional Manager in improving operations and resolving issues to deliver top-notch customer service.• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.• Monitored multiple databases to keep track of all company inventory.• Managed team of 12 employees, overseeing the hiring, training, and professional growth of employees.• Delivered high-calibre staff induction and training.• Improved company customer service rating to 4 Stars on Google.• Received consistently positive feedback for Customer Service, continually working with energy and enthusiasm.• Ensured consistent adherence to Covid and Health and Safety regulations and legislation to maintain a high compliance.• Assisted Regional Manager in both the management and development of a team of 12 staff.• Implemented new team onboarding program, reducing training time from 4 weeks to 2.• Coordinated with Regional Manager to ensure the effective implementation of Customer Service.

West Midlands

Worked my way up from Supervisor to Store Manager over the years, worked all over the Midlands and Worcestershire. My store was taken over by Dave Whelan Sports when JJB were struggling and sold the fitness side of the business.

West Midlands

Retail Supervisor for a large sports chain in its time, loved my job and met some great people. Company went into administration and was taken over by JJB Sports.

West Midlands, England, United Kingdom

Started here when I was 17 as Part Time Cashier. Over the 6 years worked my up Administration Supervisor then company went into Administration and sold to Sports Division.

Education record

National Diploma In Business And Finance, Business Administration And Management, General