James Brooks Email & Phone Number

8151 W Rifleman St

• Manage 200+ Server Environment (Virtual & Physical)• Create & Maintain Backup/Disaster Recovery infrastructure solutions (Veeam)• Monitor & Resolve software and hardware related issues throughout 15+ offices• Create, maintain & monitor AD users and accounts (Onboarding, lockouts, passwords)• Create and maintain accounts in Exchange 2010• Create and maintain Group Policy Objects (Windows/Citrix)• Create, maintain, monitor & patch images for Citrix\Terminal Server deployment• Troubleshoot, monitor & resolve networking issues • Monitor, Respond & Resolve security vulnerabilities• Develop & Administer New User & Security Training at regular intervals (6 mths)• Install, Monitor & Maintenance network & security infrastructure, cameras and cabling• Responsible for maintaining records of deployment, purchase, break fix & warranties• Foster, Create & Maintain relationships with 3rd Party Vendors, Engineers, & Administrators• Create & maintain FAQ's for users• Troubleshoot issues with proprietary software (ResWare, Ultima, Streamline, AlphaMax, AIM)

Troubleshoot issues with and\or install hardware, software, copiers and printers. Troubleshoot, Rebuild and fix known broken hardware. Design and Install private networks.

Boise, Idaho Area

• Support and Maintenance of Servers (Blades & Rack mount) • 2nd Tier support for 350+ users to resolve software and hardware related issues.• Troubleshoot, create and maintain Active Directory users and accounts• Troubleshoot, create and maintain accounts in Exchange 03, 10 & 13• Create and maintain images• Troubleshoot issues within Citrix environments• Create images for desktop and server deployment • Troubleshoot networking issues. • Fix and repair malware & virus infections that spread throughout network• Build and repair PC's, Laptops, Servers, Switches (Dell Certified)• Install network infrastructure and cabling• Responsible for maintaining records of deployment, purchase, break fix & warranty of PC’s & peripherals• Create FAQ's for users• Troubleshoot problems with proprietary software such as ResWare, Ultima, Streamline

Kansas City, Missouri Area

MAC Server and client administrator. Troubleshoot issues with and\or install hardware, software, copiers and printers. Manage installation of new end user hardware and software. Solve known issues involving hardware, software, group policy, network connectivity and user accounts. Troubleshoot, Rebuild and\or fix known issues with broken hardware. Manage 100+ Ricoh, Xerox, HP and Dell campus copiers\printers. Assist in the design, implementation, and management of imaging and WSUS servers. Manage Workstudies hired by IT Director and insure involvement in the work enviroment in order to allow for productive learning.

Providing professional lawn care and landscape services to the greater Kansas City area.

• Image computers for deployment in classrooms• Troubleshoot networking issues. • Fix virus infections that spread throughout network across district• Perform extensive repairs on desk jet and laser printers.

Criminal Justice / Cyber Crimes

Criminal Justice/Police Science