James Burrell Email & Phone Number

Charlotte, Nc, Us

United States

SCOPE: Manage multiple cross functional processes that support the overall performance of the Integrated Services of Americas (ISA) Operations Organization.RESPONSIBILITIES: Owned and coordinated cross-functional ISA Operations processes related to Third Party Risk Management, Records Retention, and Internal Affiliate Agreements.Mapped current state processes, conduct maturity assessments of existing processes, and close gaps over time.Partnered with senior leaders to execute… Show more SCOPE: Manage multiple cross functional processes that support the overall performance of the Integrated Services of Americas (ISA) Operations Organization.RESPONSIBILITIES: Owned and coordinated cross-functional ISA Operations processes related to Third Party Risk Management, Records Retention, and Internal Affiliate Agreements.Mapped current state processes, conduct maturity assessments of existing processes, and close gaps over time.Partnered with senior leaders to execute processes and gather feedback in order to identify, recommend, and make improvements.Developed process metrics and reporting to ensure transparency of process performance.Initiated planning and creation of new processes.Ensure process controls are in place and management of overall risk is ongoing. Show less

Charlotte, North Carolina Area

SCOPE: Supported the Global Non-Employee Technology Strategy and Governance activities that have both internal and external impacts as well as domestic and internal influence. ACCOMPLISHMENTS:•Executed Global Non-Employee Program Technology Strategy by partnering effectively across technology, Information Security, Identity & Access Management Enterprise Compliance and Data Privacy & Retention (domestic and int’l) to improve common process that enhance the… Show more SCOPE: Supported the Global Non-Employee Technology Strategy and Governance activities that have both internal and external impacts as well as domestic and internal influence. ACCOMPLISHMENTS:•Executed Global Non-Employee Program Technology Strategy by partnering effectively across technology, Information Security, Identity & Access Management Enterprise Compliance and Data Privacy & Retention (domestic and int’l) to improve common process that enhance the ability to deliver effective solutions to support future state. •Led the transition to a new vendor supported Managed Resources System (MRS) platform. •Partnered with Wells Fargo Operational Risk and Third-Party Vendors to build action plans to remediate security and data findings (i.e. Federal Financial Institutions Examination Council Assessment and Application Security Review).•Implemented target-state Technical Shared Support Model w/ Third Party Vendor and consolidated multiple processes for resource tracking & procurement into a single future-state business practice.•Mitigated operational risk and reduced the total number of security related exceptions.•Led the analysis and development work-streams for Global Non-Employee Program products to ensure remediation for future phases of the initiative. Show less

Charlotte, North Carolina Area

SCOPE: Accountable for data protection and privacy risk for Global Finance and Architecture, which includes oversight of information security, third party and privacy controls and on-going testing through the year. ACCOMPLISHMENTS:•Led team responsible for development and maintenance of reporting which reflected adherence and compliance to enterprise-wide data security mandates and protocols. •Recommended improvements leveraging Six sigma methodology to business strategy… Show more SCOPE: Accountable for data protection and privacy risk for Global Finance and Architecture, which includes oversight of information security, third party and privacy controls and on-going testing through the year. ACCOMPLISHMENTS:•Led team responsible for development and maintenance of reporting which reflected adherence and compliance to enterprise-wide data security mandates and protocols. •Recommended improvements leveraging Six sigma methodology to business strategy driving a reduction in data security incidents/violations committed by 3rd party vendors •Established strong partnerships with senior executives to identify security gaps and propose corrective actions which would protect the firm and minimize fines and violations.•Led team responsible for facilitating and completing 3rd party vendor data security assessments – Federal Financial Institutions Examination Council Assessment, Code Reviews and Data Security Review-DSR). Show less

Charlotte, North Carolina Area

SCOPE: Led team responsible for establishing Risk Management framework for Regional Technology and Operations teams, including key risk reviews, regulatory meetings, and issue management. ACCOMPLISHMENTS: •Collaborated with Compliance Executives to integrate a new framework and integrate into the existing Global Compliance Program resulting in numerous remediation efforts to resolve audit issues. •Designed, developed, and coordinated a communications strategy for Senior… Show more SCOPE: Led team responsible for establishing Risk Management framework for Regional Technology and Operations teams, including key risk reviews, regulatory meetings, and issue management. ACCOMPLISHMENTS: •Collaborated with Compliance Executives to integrate a new framework and integrate into the existing Global Compliance Program resulting in numerous remediation efforts to resolve audit issues. •Designed, developed, and coordinated a communications strategy for Senior Compliance Executives and regulators leveraging a Six Sigma approach which provided a successful measurement system.•Implemented risk management routines and created a testing approach and on-boarding framework based on key controls and metrics aligned to regulatory requirements to remediate audit issues.•Established internal control discipline and operational excellence practices to address data security and regulatory compliance challenges for the regulatory compliance program management process which resulted in the closure and remediation of Matters Requiring Immediate Attention (MRIA) relating to High Risk Process (HRP) Testing. Show less

Charlotte, North Carolina Area

SCOPE: Engaged with business and technology partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques. ACCOMPLISHMENTS:•Spearheaded the successful implementation of a Quality Control Risk Mitigation Platform resulting in improved testing capability and producing a 12MM cost savings.•Leveraged process design methodology to support target state architecture aligned to the new Quality Control Risk Mitigation Platform by… Show more SCOPE: Engaged with business and technology partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques. ACCOMPLISHMENTS:•Spearheaded the successful implementation of a Quality Control Risk Mitigation Platform resulting in improved testing capability and producing a 12MM cost savings.•Leveraged process design methodology to support target state architecture aligned to the new Quality Control Risk Mitigation Platform by identifying a new tracking methodology to capture the total number of scripts identified for automation.•Led global coordination of executive status reporting based on the total number of risk identified monthly and facilitated quarterly executive scorecard reviews.•Augmented test & reporting capabilities with external vendors to meet regulatory expectations based on regulatory protocols and requirements. Show less

Charlotte, North Carolina Area

SCOPE: Provided managerial oversight and strategic direction to multiple data operations groups within the data management organization. ACCOMPLISHMENTS:•Led team responsible for providing reporting and analysis for Risk Control Self Assessments (RCSA) •Drove data governance practices by establishing weekly operating routines with Data Management Groups with lead to a reduction in data provisioning instances. •Established data review process where there were two lines of defense… Show more SCOPE: Provided managerial oversight and strategic direction to multiple data operations groups within the data management organization. ACCOMPLISHMENTS:•Led team responsible for providing reporting and analysis for Risk Control Self Assessments (RCSA) •Drove data governance practices by establishing weekly operating routines with Data Management Groups with lead to a reduction in data provisioning instances. •Established data review process where there were two lines of defense performing data validation to ensure a high confidence in the data being leveraged in key operating committee decisions. •Assessed critical data needs and created a user-friendly data request process to track which data elements are most commonly being used for reporting. Show less

Charlotte, North Carolina Area

SCOPE: Managed team responsible for service quality, financial management and meeting utilization targets while designing and developing short and long term engagement strategies for vendor testing and compliance protocols.ACCOMPLISHMENTS:•Developed Service Transfer Process Improvement rigor and partnered with multiple Legacy Asset Services Third-Party Vendors to mitigate against negative customer impacts for 1.8MM loans for Home Loans & Services (HLAS).•Coordinated ongoing service… Show more SCOPE: Managed team responsible for service quality, financial management and meeting utilization targets while designing and developing short and long term engagement strategies for vendor testing and compliance protocols.ACCOMPLISHMENTS:•Developed Service Transfer Process Improvement rigor and partnered with multiple Legacy Asset Services Third-Party Vendors to mitigate against negative customer impacts for 1.8MM loans for Home Loans & Services (HLAS).•Coordinated ongoing service transfer business process measurements to ensure stability and effectiveness of each by leveraging Six Sigma process stabilization tools. Show less

Charlotte, North Carolina Area

SCOPE: Responsible for assisting with governance and oversight of enterprise wide internal controls testing for customer segments. Work with the customer segments team to create a center of excellence to drive sustainable testing practices that can me monitored and measured. ACCOMPLISHMENTS:•Oversaw the start-up and development of the Testing Center of Excellence for Customer Segments.•Led team responsible for providing technical leadership, consulting, planning… Show more SCOPE: Responsible for assisting with governance and oversight of enterprise wide internal controls testing for customer segments. Work with the customer segments team to create a center of excellence to drive sustainable testing practices that can me monitored and measured. ACCOMPLISHMENTS:•Oversaw the start-up and development of the Testing Center of Excellence for Customer Segments.•Led team responsible for providing technical leadership, consulting, planning, management and strategic direction impacting a 12M Portfolio.•Effectively identified and assessed Customer Segments business partner needs via surveys and on-going operating rhythms to solicit feedback. Show less

Charlotte, North Carolina Area

SCOPE: Responsible for assessing client infrastructure and recommending programs for client growth and support.ACCOMPLISHMENTS:•Oversaw the implementation of Affinity Card Programs and General Ledger reporting for external Bank of America clients within Global Client Services.•Created rapports and partnerships with sales and account management to ensure a seamless implementation process.