Maintained department schedules by maintaining calendars for department personnel; arranging meetings, conferences, teleconferences, and travel. Completed requests by greeting customers, in person or on the telephone; answering or referring inquiries. Maintained customer confidence and protects operations by keeping information confidential. Prepared reports by collecting information.

Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents. Researching and resolving processing problems. Provides information by collecting, analyzing, and summarizing information; responding to requests. Resolves complaints by investigating issues and composing responses. Maintains quality service by monitoring standards. Prepares reports by collecting and analyzing information.

Provided active listening and problem solving for customers. Effectively and confidently handled all customer inquiries, including billing and repair for all product lines. Effectively promoted and sold new products and services. Recommended the best services to meet customers’ needs. Supported a team environment within the call center. Handled three-hundred plus accounts including students’ accounts daily. Empathetic to customers’ knowledge of troubleshooting equipment, billing and services of their accounts. Provided excellent customer service

Supervised twenty-four employees between both locations. Resolved conflicts with staff and customers. Operated cash registers to accept payments for food and beverages. Worked from home office at times to reach out and partner with other companies. Performed marketing and advertising services. Successfully managed team meetings. Hired, trained, and, supervised staff on various occasions. Performed and met metrics in a fast paced high pressured environment.  Assisted in scheduling and interviewing talent for several events for the company. Created spread sheets to calculate pay roll. Provided the ability to multi-task between different positions.