James Capps

James Capps Email and Phone Number

Lead technology analyst @ AAA National
Sanford, FL, US
James Capps's Location
Sanford, Florida, United States, United States
James Capps's Contact Details

James Capps personal email

n/a
About James Capps

At Insight, our team leverages my CompTIA Security+ certification to bolster deskside support, delivering unparalleled assistance in a dynamic tech environment. My proficiency in Office 365 Administration, honed at Pitch Black, ensures peak system performance across the board.As a current Bachelor of Science candidate at Western Governors University, I'm committed to continuous learning and applying cutting-edge solutions to real-world IT challenges. My goal is to streamline operations, fortify system security, and exceed service level agreements, all while upholding the highest standards of technical excellence.

James Capps's Current Company Details
AAA National

Aaa National

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Lead technology analyst
Sanford, FL, US
Website:
aaa.com/aaa/212/careers/index.html
Employees:
3367
James Capps Work Experience Details
  • Aaa National
    Lead Technology Analyst
    Aaa National
    Sanford, Fl, Us
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  • Insight
    Apple Deskside Support Specialist
    Insight Aug 2024 - Present
    Lake Mary, Florida, United States
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  • Pitch Black
    System Administrator
    Pitch Black May 2022 - Jun 2024
    Atlanta, Georgia, United States
    - Led a project to deploy and utilize Home Assistant with Zigbee2MQTT in an office with 200 workstations, resulting in a decrease in time taken to assist users and a sizeable reduction in SLA breaches.- Identified and addressed challenges related to compatibility issues between Zigbee2MQTT and existing systems, ensuring seamless implementation.- Developed a custom Grafana dashboard using node exporter and Prometheus to monitor workstations, addressing the need for real-time visibility into system performance and metrics.- Led and participated in numerous successful migrations of virtual servers using ovirt and vmware, facilitating seamless transition to a new pipeline infrastructure.- Collaborated with my team to identify pain points and automate repetitive tasks using ansible, leading to improved efficiency and reduced workload.- Conducted monthly security checks for the Atlanta office, ensuring that all security systems including IPCameras, Alarm/Door badge systems, Okta Permissions, and AD were up to date and functioning properly and access is properly applied.
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  • The Walt Disney Company
    Service Operations Analyst
    The Walt Disney Company Apr 2021 - Apr 2022
    - Actively monitored Disney's enterprise technology stack, including New Relic One, Thousand Eyes, Splunk, Neustar UltraSecurity, Infoblox, and Aruba, ensuring adherence to standard operating procedures (SOP) for issue reporting.- Effectively communicated critical system outages and incidents to shareholders and executives through clear and concise corporate emails, adhering to strict SOP guidelines.- Assisted with calling escalating incidents to the appropriate team and or on call manager and quickly disperse the pertinent info to help bring that user up to speed to be able to join and assist with diagnosing major incidents and outages.- Demonstrated strong technical writing skills by effectively blogging and condensing complex information during critical incidents, enabling accurate records for future review and expedited resolutions.- Facilitated the delivery of quality IT services through service level agreements, underpinning contracts and operational level agreements
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  • Medicus It
    Help Desk Technician
    Medicus It Dec 2020 - Apr 2021
    Longwood, Florida, United States
    - Provided SaaS, PaaS, and technical support for physician’s groups and offices across the United States to 6,000 providers, with over 40,000 users across 2000 locations.- Monitored and tracked the status and progress towards resolution of assigned Incidents, including critical site outages and high-priority tickets, ensuring timely escalation when necessary. Collaborated with third-party providers to obtain regular updates, minimizing downtime and ensuring prompt incident resolution.- Successfully managed a large-scale re-imaging and deployment project by coordinating the delivery of 80 machines across multiple offices within strict timelines, resulting in enhanced operational efficiency and improved user experience.- Supported clients through the Connectwise Manage Service Desk Ticking System, effectively resolving an average of 12 to 20 tickets daily, ensuring timely resolutions and client satisfaction.
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  • Athens Administrators
    Helpdesk Technician
    Athens Administrators May 2019 - Jun 2020
    - Provided unsupervised help desk support to 400 users across 9 offices and remote employees during east-coast morning business hours, handling diverse technical issues ranging from software glitches to hardware failures- Utilized JIRA service desk and SOLARWINDS ticketing systems to efficiently manage and prioritize incoming support requests, ensuring timely resolution within defined SLAs.- Conducted comprehensive New Hire IT Orientations, educating new employees on company IT policies, procedures, and cybersecurity best practices to promote a seamless onboarding experience.- Leveraged Connectwise platform to remotely access user systems, analyze error logs, perform system checks, and implement effective solutions.- Collaborated with the team to create user-friendly knowledge base articles and pictorials, resulting in a reduction in repetitive support requests and empowering users to resolve common IT issues independently
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  • Apple
    Specialist
    Apple Feb 2018 - Dec 2018
    Orlando, Florida Area
    - Walked customers through first-time setup of their products, delivering comprehensive guidance and support to ensure successful product activation.- Provided personalized, one-on-one tech support for Mac OS, iOS, and Watch OS, effectively resolving technical issues and ensuring customer satisfaction.- Efficiently assisted customers with restoring cloud backups, minimizing data loss and facilitating seamless device transitions.
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  • Best Buy
    Customer Service
    Best Buy Aug 2017 - Jan 2018
    Orlando, Florida Area
    - Enhanced customer satisfaction by promptly resolving return issues and troubleshooting technical problems through effective communication and problem-solving skills.- Offered personalized recommendations to customers based on their specific needs and preferences, resulting in increased sales and customer loyalty.- Ensured the privacy and security of customer data by utilizing proper disposal techniques for sensitive materials, maintaining compliance with industry regulations.
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  • Office Depot
    Tech Specialist
    Office Depot Aug 2016 - Jul 2017
    Orlando, Florida Area
    - Repaired an average of 10-20 laptops and desktops per week at the tech bench, effectively resolving hardware and software issues within specified turnaround times.- Diagnosed a wide range of complex technical problems for customers, providing tailored hardware and software solutions that resulted in improved device performance and customer satisfaction.- Conducted thorough first-time setups for customers, meticulously removing all bloatware and ensuring the installation of Microsoft Office Suite and Anti-Virus software to enhance functionality and security.
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James Capps Skills

Technical Support Customer Service Microsoft Office Amazon Web Services Active Directory Vmware Vsphere O365 Admin Mitel

James Capps Education Details

Frequently Asked Questions about James Capps

What company does James Capps work for?

James Capps works for Aaa National

What is James Capps's role at the current company?

James Capps's current role is Lead technology analyst.

What is James Capps's email address?

James Capps's email address is jc****@****ney.com

What schools did James Capps attend?

James Capps attended Western Governors University, Seminole State College Of Florida, Crooms Academy Of Information Technology.

What skills is James Capps known for?

James Capps has skills like Technical Support, Customer Service, Microsoft Office, Amazon Web Services, Active Directory, Vmware Vsphere, O365 Admin, Mitel.

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