James Carson Email & Phone Number

London, Uk

Providing IT Consultancy regarding IT systems, services and supportMain areas: IT Security, Microsoft 365, Cyber Essentials, GDPRPrimary focus: Ensure all businesses are maximising their ROI on all their IT services, aligning to business requirements, both current and future, whilst maximising IT security.• Review of all systems & services to establish what best meets current and future needs of businesses• Identify new products and services in the market relevant to client’s market sector• Identify new features within existing systems/services/applications which can benefit the business – for example, changes to Microsoft product features• Establish, roadmap and project manage any recommended changes• Provide user training and communication regarding any changes

London, United Kingdom

London, United Kingdom

London, United Kingdom

Providing technical support to our Managed Services clients, who run Office 365 on Win8/8.1/10 mobile devices, on Windows Azure platform.Working with the clients identifying areas for IT development and delivering these by means of short term projects. Reporting on the performance of the Service Desk to our clients, providing data about our performance and regular meetings to ensure we are always delivering the best service for our clients.

London, United Kingdom

Working with our Microsoft Partner clients to add greater value to their business, by ensuring their full deployment of Office 365 subscriptions.By providing assistance with deployment plans, newsfeeds on new O365 features and updates, end-user training and demos, to ensure our clients gain maximum return of investment in the O365 suite of products.

Originally working as Build-coordinator for one of our key clients; now supporting and implementing internal projects, and external client account. Continually adapting system processes to improve efficiencies for the business, and our client base.

London

Project management and implementation of various office relocations, and office business structure changes.Project managed and implemented various software and hardware upgrades, as well as domain changes for all EMEA and APAC usersContinual 1st, 2nd, and 3rd line support to users across EMEA and APAC.

Provide 1st, 2nd and 3rd line support to our UK based users, in both London and Oxford offices.Creating Purchase Orders for the IT department, and creating reports for budgeting and analysis. Manage various IT projects relating to software upgrades, new software installations, new reports required for auditing purposes, and determining trends in the problems/issues raised by the users.Control the software library, hardware store, licensing, audits, and purchasing.Involved as a Green Guardian for Rouse, supporting and providing ideas to promote both green, and cost efficient, ways for our working practices.

Providing telephone support to each of the Conservative branches throughout the UK, from our London Head Office.Primary role supporting the users in their using of our in-house Bluechip software.Also providing training to the users of the software, in order that they gained the most out of all of it's features.

Provided 1st line support, escalation and tracking of technical issues related to PRS Group Technical infrastructureManaged the Software Library and controlling the check in and check out of computer hardware Monitoring of outstanding invoices and keeping records of IT expenditure

Bsc, Information Systems & Management

Gcse'S And 3 'A' Levels, Mathematics