James Collinge Email & Phone Number

West Palm Beach, Florida

Hired as a business to business telephone sales associate, enrolling South Florida businesses for bottled water delivery service. Promoted to management of the department after 6 months* Attained top salesman status within three months of initial hiring* Selected to be the liaison between the company and service partner Home Depot* Developed a sales strategy that emphasized customer satisfaction, resulting in a vigorous referral business* Created and conducted a training course to introduce new recruits to modern telephone sales* Developed all scripts, rebuttals and presentation tips used by the department* Created computer-based order entry, customer tracking and logistical procedures

Delray Beach, Florida

Sold magazine advertising space, attained status as top salesman. Promoted to Golf Equipment Editor, responsible for several content columns in the magazine, including “Latest and Greatest in Golf” and “The Turn Pro Shop”.* Attained all-time top salesman status for the publication* Recruited and established multi-market advertising contracts with national golf equipment and training companies* Created a special section of the magazine covering new developments in golf (clubs, balls, etc) and training tools* Created the very popular “The Turn Pro Shop” section in the back of the magazine, featuring business card ad spots for cutting edge golf gadgets, training aids and apparel* Established hot-links to the advertisers’ web sites and YouTube videos for the on-line editions of the magazine* Ghost writer / rewrite desk for articles from PGA Club Pro contributors, under the direction of the Senior Editor* Represented The Turn Magazine at various PGA conventions and public events

Boynton Beach, Florida

Sold magazine advertising via business to business telemarketing. Promoted to management of all post-sale activities, including customer service, oversight of graphic arts, ad proofing, customer approval, and final product release to press.* Developed a comprehensive cradle to grave digital transaction paper trail for chargeback and dispute resolution* Designed an email-based ad proofing and approval system, providing almost instant access to every version of every ad for every customer in every publication* Developed and programmed a comprehensive call tracking system in MS Access with multiple search and filter options* Negotiated acceptable resolutions with dissatisfied customers, often changing cancellations into additional business