Jim Collinge Email & Phone Number

Charleston, South Carolina Metropolitan Area

Minneapolis, Minnesota, United States

Headed global IT operations teams that supported a full-scale business transformation including operational resilience, infrastructure, database, datacenter, development operations, contact center, IT integration, service desk, and disaster recovery. Managed large portfolio including annual capital projects. Provided strategic direction to IT leaders, analysts, and contracted professionals. • Drove technology solutions that enabled business alignment with refreshed model based on new payments and services revenue: treasury management, tokenizing credit cards, and meeting PCI compliance.• Facilitated technology integration for acquisitions and divestitures. • Negotiated multiyear platform and vendor services contracts ranging from including Microsoft, TCS, Verizon, AT&T, Dell, and AVAYA. These efforts achieved significant savings feature additions.• Developed solutions and environment that enabled addition of lockbox and accounts receivable platforms.• Led Cloud Contact Center Platform adoption that generated new sales conversions and cost avoidance. • Launched automation and digitization of payment processes to drive manufacturing savings.• Implemented a highbred work model and mentoring initiatives that drove exceptional employee retention rates during the great resignation.

Minneapolis, Minnesota, United States

Oversaw nationwide platform engineering, deployment, and maintenance supporting company-wide end users at all locations, including contact center agents and manufacturing operations. Responsible for network and contact center tech. Provided strategic direction to IT leaders, analysts, and contracted professionals. • Launched a company-wide Microsoft Teams rollout in record time reducing redundant collaboration tools and maximizing engagement and collaboration — concurrent with company-wide fully integrated Microsoft Teams conference room deployments.• Drove a series of key technology initiatives including company-wide COVID work from home (WFH) deployment and PC lifecycle refresh. These initiatives maintained company performance and maximized end user productivity during the pandemic.• Outsourced server infrastructure solutions that provided greater user and customer platform uptime, website improvements, and ordering platforms that increased efficiency. • Facilitated due diligence and IT integration including Microsoft Office 365/Teams, contact center, corporate mobile and Intune, Dell, and Apple workstations. Activities supported top line growth and common platform adoption.

Minneapolis, Minnesota, United States

Directed network engineering, maintenance, contact center, and telephony platform teams. Oversaw vendor management and enterprise network invoicing, financial management, and forecasting. Provided strategic direction to Managers, Technical Architects, and Telephony Engineers.• Developed fault tolerant networks and platforms that increased platform availability. Deployed company-wide remote VPN to augment Cisco “AnyConnect” with Palo Alto cloud solutions. • Executed seamless collapse of numerous contact center environments onto one platform to reduce agent idle time and generate efficiency gains. • Expanded IVR coverage to maximize automation and reduce agent resource needs.

Minneapolis, Minnesota, United States

Led design/engineering, implementation, enterprise network invoicing, architecture, configuration, and deployment. • Collaborated with network operations on resiliency, issue resolution, managed data networks, and security firewalls. and provided strategic direction to Managers and Architects.

St Paul, Minnesota, United States

Strategy and Governance of IT and Administrative functions. Retirement and Pension Plan Fiduciary and Compliance Officer.

Minneapolis, Minnesota, United States

Consulting with customers as part of Centralized Voice Engineering & Consulting Division. Promoted from consultant to Senior Manager in 2003.