James Conner Email & Phone Number

Rockville, Maryland, United States

Bethesda, Maryland, United States

• Maintain quality of MasterControl systems for TRI operations
• Resolve technical tickets using RemedyForce and SalesForce systems
• Performed a company security audit on the ISO standard 27001:2013 and IS policies.
• Cross examined the information security director and officer on the information security policies, management systems, and physical security controls
• Facilitated intra-agency communications with National Institutes of Health
• Prepared and presented security briefings to senior level management

Gaithersburg, Maryland, United States

• Score agent call performance for quality customer service by providing professional feedback corresponding to the call performance and program specifics
• Familiarize myself with more than 20 different medical products each program offered.
• Extracting calls from Century Link and Lumen call recording database servers
• Responsible for 260 call reports per month while hosting team meetings via WebEx
• Hosted multiple coaching sessions with agents utilizing 6-week improvement courses
• Responsible for client-payer requests, updating Siebel system with new coverage plans with assigned patient

Union County, New Jersey, United States

Participated in a 12-week training program for cyber security vulnerability application training. Learned various monitoring applications such as Splunk, Qualys, and CrowdStrike. Earned certificates in both Splunk and Qualys. We also learned how to install and configure firewalls on VM.

Gaithersburg, Maryland, United States

• Contracted for 1 year period before conversion into LabCorp
• Score agent call performance for quality customer service by providing professional feedback corresponding to the call performance and program specifics
• Extracting calls from Century Links call recording database
• Responsible for 260 call reports per month

Gaithersburg, Maryland, United States

• Responsible for the completion of events requested by the clients on away events.
• Managed events for local and county level agencies, as well as medical research corporations
• In charge of employees assigned to work each event. Typical range of 5-30 employees supervised at any time
• Worked in multitude of positions including cook, setup manager, and lockup manager
• Operated company vehicles including bobcat and RTV’s under DOT certification
• Managed and maintained company property with 96 total acres overseen.

Bachelor Of Science - Bs, Cybersecurity And Network Management, 3.00

• Fundamentals of networking, DNS server process, security management, contingency planning, routing & switching, Windows Server 2016.

Associate Of Arts - Aa, Information Systems And Technology

• Fundamentals of IT, computer system efficiency improvement systems, PC fundamentals, database management, optimization of modern.

Education record

Activities and Societies: Northwest Baseball, Football