James Corley Email & Phone Number

Cypress, TX, US

• Analyze logs and data to resolve customer issues
• Resolve cases in Salesforce, minimizing customer downtime and increasing productivity for our customers
• Escalate customer cases using Jira and work with Development and Engineering team to find resolution to complex issues.
• Exclusive Support for IPam ( Imprivata Privileged access management product ) North America
• Fairwarning, OneSign case triage, and resolution of medium to complex issues
• Provide support for end user installations, configurations, upgrades and migrations through advanced problem solving and troubleshooting skills

Cypress, Texas, United States

• Program Kenwood Radios for customer specific needs
• Create custom Otap files for radio customers and preform Otap programing using Kenwood Otap Manager to update Frequency, Encryption, and radio settings.
• Inventory large orders and organize an install plan including updating firmware and tracking asset information with serial numbers.

• Enroll clinical staff for E-prescribing controlled substances with customer EMR
• Enroll Clinical staff for 2 factor badge access

• Initial setup of Imprivata Appliance SUSE servers
• Configure Admin Console to Customer requirements
• Troubleshoot Imprivata Appliance connection issues with Agents
• Application profiling for Imprivata Onesign capabilities
• Integration of DEA-compliant 2-factor authentication solution and Enroll clinical staff for E- prescribing controlled substances with customer EMR
• Configure appliances to support EMR and other external solutions

• Setup Appsense/Ivanti Environment and deploy Appsense/Ivanti Clients and configurations to user’s devices through SCCM and Management Console.
• Assist with patching assets using SCCM and AD groups for development, test and production environments while ensuring quality and minimal impact.
• Create, test and deploy packages using SCCM for Corporate software and third-party vendors.
• Configures and manages end user personalization for users via AppSense/Ivanti
• Work closely with the Citrix Engineer team, utilizing Citrix Desktop Studio, and App Center to manage XenDesktop and XenApp VDI environment.
• Test, Maintain, and Monitor Computer programs and systems for a multi-location Healthcare organization.

• Diagnose, troubleshot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Configure, monitor, and maintain Outlook and Virus protection software.
• Maintain an inventory of parts for emergency repairs.
• Installation of network switches, Hubs, and UPS equipment as needed.
• Participate in On-Call rotation including off-hours and weekends.

Waco, Texas, United States

Cashier and help stock front end when needed.Onsite IT guru when they needed help with system outages. Allowed me to help in troubleshooting why all the registers went down at once. Was able to track back to a defective UPS and switched over to standby UPS and bring all systems back online.

Cypress, Texas, United States

Onsite Manager. Would help new customers with storage unit selection, collect payments and with escalations while on site.