James Crafton Email and Phone Number

Record customers vehicle complaints and enter them into the dealer management system. Verify warranty and contract coverage. Make estimates and contact customer. Sell service specials. Communicate and follow up with customers after work is completed.

Ascertained automotive problems and services by listening to customer's description ofsymptoms; clarifying description of problems; conducted inspections; checked vehiclemaintenance records. Prepared repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtained approval signatures; entered RO intoservice database system. Verified warranty and service contract coverage by examining records and papers; explaining provisions and exclusions to customers. Assisted and supervised technicians, including inspection and review of work to assurequality job performance.

Welcomed customers; helped them make selections by building customer confidence;offered suggestions and opinions; provided information on products; Kept clienteleinformed by notifying them of preferred customer sales and future merchandise ofpotential interest. Managed all aspects of the stores operation. Recruited, trained, and developed a successful sales team. Meet and exceeded sales goals and standards of performance on a daily and yearlybasis.