James Crafton Email and Phone Number

• Built an MS Access Database from scratch with full UI and Automation to process inbound customer files, increasing processing efficiency by 800%• Support and development of data processing systems using Excel, VBA and Access• Provided SQL database Architecture, Design and Maintenance, including Database Creation, Schema Development, Database Migration, Storage Management, System Administration, Database Security, Database Tuning, Database Back Up, Functions, Stored Procedures and… Show more • Built an MS Access Database from scratch with full UI and Automation to process inbound customer files, increasing processing efficiency by 800%• Support and development of data processing systems using Excel, VBA and Access• Provided SQL database Architecture, Design and Maintenance, including Database Creation, Schema Development, Database Migration, Storage Management, System Administration, Database Security, Database Tuning, Database Back Up, Functions, Stored Procedures and Triggers.• Develop dashboards in Excel using Pivot Tables, Power Pivot. Automation of tasks using macros and Excel packages• Oversee the continuous migration of data on legacy systems to the company's new CRM• Develop new, precise, and data-driven processes for preparing daily mail sends for print shop• Participated in all aspects of Application Software Development Life Cycle.• Handle additional data entry and administration tasks as needed Show less

• Oversaw and was responsible for managing 200+ accounts• During alternating seasons, cleaned, configured and uploaded Subject Data files• Creates and designs account IDs as defined by work order instructions.• Performed Database Installations, Upgrades and Configurations for ID card software, in MS Access and company workbench• Communicated with customers to schedule appointments and coordinate additional calendar opportunities for part of the annual season• Coordinated… Show more • Oversaw and was responsible for managing 200+ accounts• During alternating seasons, cleaned, configured and uploaded Subject Data files• Creates and designs account IDs as defined by work order instructions.• Performed Database Installations, Upgrades and Configurations for ID card software, in MS Access and company workbench• Communicated with customers to schedule appointments and coordinate additional calendar opportunities for part of the annual season• Coordinated internal communications to ensure all appointment setups were up to date and all necessary resources were available• Maintained and balanced territory cash office, and was responsible for account invoicing Show less

• Implemented the Indianapolis area delivery services, and built best practices for my store • Managed the store expedite stations to ensure optimized service • Trained under management to lead my team and provide excellent customer service

• Handled phone calls from customers on the road with broken down vehicles • Gathered information about their emergency and discerned the best service for them • Coordinated service set up between Geico and third-party companies

• Managed the Target Produce Department and ensured operations ran efficiently• Processed orders with our Distribution Center and vendors• Managed P&L and ensured food safety• Managed a team of 6-8 Produce team members• Helped customers and ensured excellent customer service• Oversaw floor and backroom stocking of produce