James Crough Email & Phone Number

Interface with customers via telephone and at the parts counter. Assit customers with thier parts requirments by researching parts, parts supplies and process orders. perform conflict resolution for customers and the companies benefit within the confines of the Standard Business Practices policies and procedures Provide timely and concise progress information to the customer and ensure the customer is always satisfied.

Interface with customers via telephone or in person and assist customers warranty questions perform conflict resolution to the customers and the companies benefit within the confines of the Standard Business Practices policies and procedures Provide timely and concise progress information to the customer and ensure the customer is always satisfied Supply any information that might be required to ensure coverage for warranty To ascertain if customer returned parts or work comes under manufacture’s policies for warranty and to ensure they are filed in a timely manner.

Interface with customers via telephone or in person. Assist customers with the repair decision process and answer warranty questions perform conflict resolution to the customers and the companies benefit within the confines of the Standard Business Practices policies and procedures Provide timely and concise progress information to the customer and ensure the customer is always satisfied Supply technical advice Compile work estimates that include all parts and labor Accomplish Service/Work orders to include all customer supplied and technician supplied details to accurately describe repairs required and performed Include any and all pertinent equipment model and serial numbers required or other required data Also to include any advisements to the customer that may be necessary or any information that might be required to ensure coverage for warranty To ascertain if customer returned parts or work comes under manufacture’s policies for warranty and to ensure they are filed