James D. Hunter

James D. Hunter Email and Phone Number

AVP, Business Development @ Group O
Bettendorf, IA, US
James D. Hunter's Location
Bettendorf, Iowa, United States, United States
James D. Hunter's Contact Details
About James D. Hunter

Leveraging 15+ years of extensive BPO (Business Process Outsourcing) experience including senior level operations, client services, and business development. Skilled in collaborating with all members of the organization to achieve operational and financial objectives. Instrumental in achievement of sales and revenue targets, service levels, and client driven KPIs. Proven ability to achieve maximum client satisfaction with unparalleled quality driven results.

James D. Hunter's Current Company Details
Group O

Group O

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AVP, Business Development
Bettendorf, IA, US
Website:
groupo.com
Employees:
627
James D. Hunter Work Experience Details
  • Group O
    Avp, Business Development
    Group O
    Bettendorf, Ia, Us
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  • Group O
    Director Of Business Development
    Group O Aug 2020 - Present
    Milan, Il, Us
    Analyzing, coordinating, and drafting responses to RFx solicitations for the commercial and public sectors. Participating in Executive level sales presentations to multiple Fortune 500 companies, Federal, State and Local Government agencies.• RFx content, cost proposal, and finance modeling• Coordinate and deliver sales presentations to executive level clients • Deliver product demonstrations to prospective clients• Contract negotiations• Advise executive team on terms and conditions related to proposals and contractual requirements• Frequently collaborate with Executive Leadership, Operational Leaders, Human Resources, and IT• Accountable for the proper and timely submission of proposals• Manage time and priorities in a fast-paced, detail oriented environment• Averaging a 20% RFx win rate• Conducting market analysis and making strategic recommendations to Executive leadership
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  • Group O
    Sales Operations Manager
    Group O Mar 2017 - Oct 2019
    Milan, Il, Us
    Overseeing multiple sales teams; enforcing policies and procedures to ensure achievement of customer service and sales levels set forth by the clients. Responsible for resolving problems; identifying and analyzing trends; monitoring competitor activities and responding to customer/employee needs.
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  • Mass Markets
    Director Of Operations
    Mass Markets Nov 2006 - Mar 2016
    Iowa City, Ia, Iowa, Us
    Managed all day to day operations of the Iowa City Mass Market’s Call Center to include hiring, training and ensuring adherence to all client driven KPI’s. In charge of 200+ employees, including growth and retention of management staff and clients. Acted as single point of contact for multiple client partnerships. Oversaw substantial revenue and workforce growth while launching multiple new projects. Developed and managed site level capital expense budget and P&L. Prepared and conducted quarterly and annual business reviews with clients. Supported wide range of client verticals in the Telecom, Financial and Technology industries.
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  • Access Direct
    Program Manager
    Access Direct May 2004 - Sep 2006
    Responsible for all areas of operation including the acquisition and retention of employees. Ensured all client objectives and KPIs were met and exceeded. Adhering to performance and quality standards set forth by the various clients. Managed multiple clients across the financial and insurance sectors.

James D. Hunter Skills

Call Centers Account Management Leadership Customer Experience Customer Satisfaction Management Team Building Customer Retention Team Leadership Customer Service Crm Outsourcing Bpo Sales Telemarketing Sales Management Contact Centers Training Strategic Planning Workforce Management Sales Process Process Improvement Sales Operations Operations Management Lead Generation B2b Program Management Customer Relationship Management Coaching Strategy Project Management Inbound Marketing Telecommunications Direct Sales Employee Relations Business Process Outsourcing Business Process Improvement Call Center Solution Selling Vendor Management New Business Development Business To Business Marketing

James D. Hunter Education Details

  • Iowa City West High School
    Iowa City West High School

Frequently Asked Questions about James D. Hunter

What company does James D. Hunter work for?

James D. Hunter works for Group O

What is James D. Hunter's role at the current company?

James D. Hunter's current role is AVP, Business Development.

What is James D. Hunter's email address?

James D. Hunter's email address is ja****@****usa.com

What schools did James D. Hunter attend?

James D. Hunter attended Iowa City West High School.

What skills is James D. Hunter known for?

James D. Hunter has skills like Call Centers, Account Management, Leadership, Customer Experience, Customer Satisfaction, Management, Team Building, Customer Retention, Team Leadership, Customer Service, Crm, Outsourcing.

Who are James D. Hunter's colleagues?

James D. Hunter's colleagues are Ashley Shaffer, Marcia Thornton, Robin Graves, Sean Timothy Kelly, Anthony Ramos, Rico Navarro, Justin Bovitz.

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