I took over as Director of Sales in 2021 after serving as a District Team Leader for two years. Myresponsibilities include sales strategy for the Pennsylvania/New Jersey market, operations at 40+ locations and growing, and performance management for over 150 employees. This includes mentoring four directly-reporting District Team Leaders. I also analyze customer insights and other data to maximize competitive positioning and strengthen our brand reputation.Notable Accomplishments:- Launched a new onboarding program to create open lines of communication for new hires andintroduced Zoom call reviews to establish weekly goals and training initiatives, resulting in 35%reduction in turnover.- Established and nurtured a culture of growth, encouraging professional development among staffand introducing employee engagement activities to support collaboration across the region.- Managed multiple new store openings in two years, including building and training teams, securingmerchandise, leading marketing and advertising efforts, and establishing a local brand presence.- Introduced data-driven approaches that reduced inventory loss to well below market average,enabled a significant cut in overtime costs, and increased YOY per dollar averages for stores by 25%.- Mentored four Store Team Leaders that went on to be named District Team Leaders in 2021,securing the most promotions in the company for high potential leaders.While serving as a District Team Leader, I spearheaded the total turnaround of my district, growing thedistrict from 5 to 13 locations in 18 months and positioning the district to rank #1 in the company for the year.

During my tenure with AT&T Mobility, I grew from an Assistant Store Manager to oversee sales andoperations for the company’s largest retail location in the Eastern US. I coached and developed a staff ofnearly 30; engaged with customers and addressed escalated concerns to maintain brand satisfaction;facilitated daily huddles to review performance, identify targets and goals, and track data for key initiatives;and negotiated with the CWA Union and documented performance for grievances and hearings.Notable Accomplishments:- Selected for the SWAT Development Team, a group of three Retail Store Managers tasked withcoaching underperforming locations in the region on sales practices and strategies.- Created accountability measures and activities that included monthly data sharing meetings, whichenabled my team to identify areas of improvement and act on potential opportunities.- Ranked in the top 1% companywide in sales results, earning 4 total AT&T Summit Trips for my performance.- Mentored and promoted personnel, including delivering the most regional promotions in 2018.- Earned multiple Quarterly Sales Winner Awards.

Created a sales culture that inspired retail sales consultants to reach levels of success they never thought they could obtain. I assisted in running the day to day operations of the store while holding my team accountable to reaching their daily, weekly, and monthly goals.

Created personalized offers for customers that would enhance their lives with AT&T services/products, and cultivate a customer experience that was recommendable to friends and family.

As Sales Manager, I coached and developed the sales team; designed marketing campaigns and strategies toincrease brand awareness; collaborated across the business to maximize the customer experience; andnegotiated and structured deals. I also trained staff on best practices and provided customer producteducation. During my tenure, I increased sales from the previous quarter by 50% in my first few months.

I was responsible for the recruitment of new sales reps, initially introducing them to the company,inventory, kiosk upkeep, merchandising/appearance of location. I also was responsible to sell and train the sales reps on how to gain new buisness. Specialized in closing deals on the spot and position selling.

Worked at multiple locations, especially those that were in need of performance increase. After proving myself in multiple locations leading them to the highest out put in performance to date, I was promoted into Management.

Connected companies needing advertising with companies who had a captive audience.Day to day I worked with the owners on each side of the agreement to create a plan that would financial benefit both parties at costs that were competitive in the market.