James Daniel Email & Phone Number

Lagos State, Nigeria

• Supervise/manage the meter reading activities of Energy Sales Reps (ESRs) and vetting all reading sheets and folios submitted by the ESR• Representing my line manager in top management meetings when not available• Managing daily meter reading data download and upload preparation.• Ensure the company’s S.O.P (Standard of Operation) are strictly adhered to by all members of staff, while carrying out business activities.• Liaise with every stakeholder to provide necessary… Show more • Supervise/manage the meter reading activities of Energy Sales Reps (ESRs) and vetting all reading sheets and folios submitted by the ESR• Representing my line manager in top management meetings when not available• Managing daily meter reading data download and upload preparation.• Ensure the company’s S.O.P (Standard of Operation) are strictly adhered to by all members of staff, while carrying out business activities.• Liaise with every stakeholder to provide necessary supports to team members both for daily task accomplishments and every other area of needs.• Investigate and ensuring customers complaints are resolved promptly in with the company process and Policy.• Empower/ support and lead ESRs for improving meter reading efficiency and optimizing strategy for revenue collection for business profitability.• Supervising and vetting exception reports prepared by ESR• Performing on site activities/supervision/site visit with regards to installed meters.• Supervise the special customer meters re-reading/ regular site visit.• Performing regular on-site visits to customer premises • Tracking collection efficiency and reporting on weekly collection activities and status• Supervise daily cash drive activities of all the Energy Sales Rep and Technical Team members• Supervise the Prepaid Meter monitoring activities of the ESRs• Weekly collation and reporting of all new customers, tariff reclassification and other accounts maintenance information.• Responsible for all prime customers within supervisory areas.• Ensure weekly generation of viable business strategies to drive the branch’s profitability targets• Assist in Carry out any other duties as requested by the Business manager/commercial manager and Undertaking manager.• Data Gathering/Analysis and Data reporting to evaluate all team members performance for data driven decisions. Show less

• ATC & C loss reduction through active recertification of prepaid meters• Coordinate the implementation of effective marketing strategies towards optimizing revenue and expanding business opportunities within the Distribution network• Drive engagement of PPM account with huge outstanding to optimize revenue collection• Supervise the Field Technical Teams to detect infraction• Supervision of the field Technical Team to Capture, penalize infraction on the Distribution network… Show more • ATC & C loss reduction through active recertification of prepaid meters• Coordinate the implementation of effective marketing strategies towards optimizing revenue and expanding business opportunities within the Distribution network• Drive engagement of PPM account with huge outstanding to optimize revenue collection• Supervise the Field Technical Teams to detect infraction• Supervision of the field Technical Team to Capture, penalize infraction on the Distribution network across the Business District• Manages and develops the productivity and capacity of other Field Technical Team members• Weekly Performance reporting of field activities• Providing Weekly Strategy to help to optimize collection growth and reduce collection Losses• Provide First Level supports to prepaid meter customers • Promptly resolve Customer complaint through field visit or remote support service• Remotely Monitor Prepaid meter account activities in order to evaluate the Vending pattern in order to predict strategic network threat of PPM infrastructure.• Collectively participate to supervise team member to optimize Revenue collection of billed MD customer• Ensure the resolution of all technical and non-technical issues relating to the customer metering/complaint within 72 hours of escalation• Ensure investigation of customer metering complaints assigned and providing technical comments on various investigations. Show less

Nigeria

• Identify and escalate wrong tariff classifications to prevent billing errors and ensure compliance with regulations• Detect and prevent energy theft and reduce debt through regular monitoring and analysis of customer usage data• Identify and address free riders and revenue loss through data analysis and proactive outreach to customers• Capture and maintain accurate data for new customers to facilitate smooth onboarding and billing processes• Monitor prepaid meter usage and… Show more • Identify and escalate wrong tariff classifications to prevent billing errors and ensure compliance with regulations• Detect and prevent energy theft and reduce debt through regular monitoring and analysis of customer usage data• Identify and address free riders and revenue loss through data analysis and proactive outreach to customers• Capture and maintain accurate data for new customers to facilitate smooth onboarding and billing processes• Monitor prepaid meter usage and provide support to customers as needed• Resolve customer complaints in a timely and satisfactory manner• Collect revenue using technology and innovation, including implementing cashless payment options and leveraging digital tools to streamline the payment process• Perform regular meter readings to ensure accurate billing and prevent loss.• Driving monthly sales targeted goals by successful promotion of strategies to boost sales and profits.• Promoting of the features and benefits of services to new and existing customers in other to meet their needs through sensitization and engagement• Managing over 6,000 customers and discovering new opportunities for business growth• Securing new customers by developing an in-depth knowledge of the community and specific neighbourhood within assigned region and sensitizing potential customers about the benefit of the various services.• Communicating with existing and new customer via phone or email, developing and maintaining professional relationship.• Increase customer retention through constant communication, prompt customer services, and resolution to customers complaints in a professional and timely manner.• Performing on site activities, visitation and supervision with regards to installation of meters. Show less

Ikeja, Lagos, Nigeria

 Sales and marketing of Networking Vendors and equipment. Assist with cable crimping and testing System Support/Maintenance Issue of receipts and invoice to customer on item purchase. Supervise the cashier to make sure receipt are issue on authorization of payment

Lagos, Nigeria

• Desktop support• Desktop troubleshooting and maintenance• Software installation• POS support• Network support /Maintenanceand Troubleshooting.

Master'S Degree, Information Management

Management ,Database Management, information technology, Human resources management, Web system and design, executive level Business.

Bachelor Of Science - Bs, Physics

Activities and Societies: Financial Secretary(SUG) ,Abraka Hall Constituency Top Graduating Student Tech lover and ITIL updated

Web Development

Ccna(Certificate Of Completion)

Comptia N+(Certificate Of Completion)

certtificate of Completion

Data Analytics Academy, Data Analysis- Power Bi, Sql, Python And Advance Excel