James Darnbrook Email & Phone Number

United Kingdom

• Responsible for delivery of global communications strategy for a large, international NGO, focusing primarily on building brand awareness and increasing private fundraising.
• Line manage a team of comms staff members; hiring and onboarding new staff, while ensuring productivity of existing staff through effective leadership, coaching, and performance management.
• Manage content planning, capture, development and publication for all external channels including website, social media, email, media, print communications and public events.
• Coordinate with Philanthropy team to produce timely campaigns that align with RI's priorities and drive private fundraising.
• Develop emergency response messaging and strategies as needed, liaising with senior leadership to develop effective communications for key stakeholders, donors and media outlets.
• Set, monitor, and review KPIs, adjusting comms strategy based on feedback and emerging trends.

• Developed effective content from organization’s 15 field offices for impactful articles, blog posts, fact sheets, case studies, slide decks, mass e-mails, video and social media content.
• Conducted one-to-one interviews with RI staff and program participants in the communities we work alongside in order to create new content.
• Wrote press releases, media alerts and op-eds, liaising with outlets for placements as needed.
• Proofread and edited organizational outputs including strategy documents and donor reports.
• Delivered training programs and capacity-building resources for non-comms colleagues in the field.
• Commissioned photography, video development, and design; managing each project and vendor from tendering to completion.

• Managed communications for Finance Against Slavery & Trafficking, an initiative that mobilizes the global financial sector against slavery and human trafficking, housed at UNU-CPR.
• Planned, designed, wrote and disseminated strategic communications products including the monthly newsletter, podcasts, videos, social media content, promotional campaigns for events, and learning resources for the.
• Oversaw management of the project website.
• Crafted briefing materials, media responses, presentations and talking points for Project Director.
• Tracked global events, international days and all media reporting related to modern slavery and human trafficking, creating panel proposals for events, external communications products for international days, and.
• Designed, managed and monitored key project metrics and outcomes to measure and report on project performance over 12-month period.

Greater Seattle Area

• Led communications, coordinated events and managed several key policy areas for a non-profit international trade association engaged in the Asia Pacific Economic Cooperation Forum (APEC).
• Comms responsibilities included spearheading global communications and public relations strategy; writing and editing blog, social media, website, newsletter, and video content.
• Managed several comms projects from conception to completion including a comprehensive re-development of branding across multiple platforms for the organization’s 25th anniversary, complete redesign of organization’s.
• Managed a large policy portfolio which included all work on Financial Services, Health and Services, among others.
• Researched new APEC policy directives, identifying and analyzing priorities relevant to U.S. industry.
• Advocated on behalf of U.S. Industry at APEC forum, negotiating policy priorities on key trade issues.

Greater Seattle Area

• Served as first point of contact for international students, advising on basic immigration, educational and pastoral issues in one-to-one and group settings.
• Led orientation sessions and informational workshops on a variety of different topics relevant to the multi-cultural student body.
• Managed project with goal of improving department’s communication with students from initiation to closure. Co-ordinated and managed surveys of over 7000 students, analyzing feedback, planning and implementing changes.
• Maintained both paper and electronic student immigration files including reviewing benefit applications, program extensions, and employment visa requests.
• Read and evaluated university admission applications in high paced environment accurately and efficiently.

Greater Seattle Area

• Responsible for creation of marketing strategies and content for two separate departments, focusing on increasing online visibility, and engaging with global stakeholders.
• Developed and managed separate websites and social media platforms for each department with aim of reflecting each departments’ dynamism.
• Corresponded with colleagues both inside the University of Washington and interested parties outside of it, following the UW’s branding policy for voice and tone.
• Organized and helped to supervise a range of events featuring speakers from many countries throughout the world, for an audience interested in learning more about Japan and East Asia.

Swansea, United Kingdom

• Provided customer service to over 300 companies at an innovative IT company by utilizing strong communication skills to help solve customer issues, provide training on software, and deal with complaints.
• Managed an agile team of Customer Success Advisors located globally, leading the recruitment and training process for new employees, as well as conducting one to one performance reviews, weekly team meetings, and.
• Led a long term project aimed at assessing and improving users’ experiences by compiling, analyzing and evaluating user data to help inform decisions made about improving the software’s UX.
• Worked closely with the Sales department to deliver a comprehensive customer care package, creating guides for advisors to follow that were effective and efficient, and placed the customer at the center.
• Contributed to reducing company’s monthly cancellation rate by over 20% during last six months in position, and helped overall growth rate stay above 10% each month during the same period.

Japan

• Individually planned, created and delivered an extensive English curriculum for over 500 children between the ages of 7 and 15.
• Collaborated with Japanese staff both inside the classroom and out in the planning and execution of dynamic lessons and cultural events for classes of between 20 and 30.
• Nurtured and developed interest from the students in both the English Language and Western cultures.

Master Of Arts - Ma, International/Global Studies

Bachelor Of Arts (Ba), Political Science And History, 2:1

Diploma In International Studies