Working for NHS (Digital Staff Passport)• Working in NHS England on the Digital Staff Passport Project• Took over from an incumbent test team• Creating and executing new test cases• Undertaking system testing and UAT based on User Journeys and Technical Test requirements

Working for RBS (Customer Due Diligence Strategic in-life Solution Project)• Creating and updating test tools.• Complex Data Mining for Specific test data. • System Testing preparation and execution. • Monitored & resolved defects in Jira.

• Working on MS D356 CRM software upgrade from v2015.• Creation of test plans for Dynamics 365 Systems upgrade including test Scenarios, cases and execution. • Collaborated with business & development teams to ensure that applications functioned as specified.• Monitored & resolved defects in Jira, Documented & communicated test results accurately & efficiently.• Automation script creation for Cucumber

• Working on Transactional Foreign Exchange (TFX) Implementation.• Creation of test plans for CPB Systems migration including test cases, execution & reporting. • Collaborated with QA, business & development teams to ensure that applications functioned as specified.• Monitored & resolved defects in Quality Centre. Documented & communicated test results accurately & efficiently.

• Preparing technical reports by collecting, analysing and summarising information• Managing of telephony call data. Creating, reviewing, updating reports for key stakeholders• Design and implementation of a database to produce test scripts from a set of base templates.• Managing all aspects of test scripts on HP Quality Center including reporting and maintenance.• Responsible for ensuring all predefined requirements had a relevant test script linkage on HP Quality Center.• Identifying a suitable subset of test data from the Grid Tools (Now CA Technologies) Datamaker which would cover all testing needs.• Experience of testing phases, system integration, UAT, proving, data mining and test planning, scripting and execution, defect management. • Experience of a large migration program in retail banking and payments systems. Requirements gathering, identifying and documenting solutions. Data analysis, modelling and mapping.• Monitoring project milestones to create and maintain Plan on a Page.• Review of telephony change request process

Responsibilities • Produce and maintain daily management information reports to ensure efficiency and effectiveness of strategic decision making.• Maintain existing databases while creating and developing new databases to meet business needs.• Review and analyse existing reporting processes and databases to ensure constant improvement.• Create working solutions to suit changes in policy and procedure.• Work with project team to implement changes affecting Direct Banking systems. • Deliver key objectives within tight deadlines• Winner of the Performer of the Month award for developing an aid to telephony mortgage advisers which was implemented locally then rolled out nationally across Clydesdale and Yorkshire Banks.• Conceived and developed a leads database used by 80+ colleagues, overcoming the limitations of MS Access.

Responsibilities • Achieving control excellence (ACE) target results through testing, business support and absence management.• Manage all aspects of A Payment System, the Payment System issues mailbox and its SQL Database. • Maintain and adhere to guidelines and procedures under Group risk policy to ensure minimal losses and fair outcomes for customers.• Identify key risks and issues facing the business and ensure relevant plans and structures are in place to mitigate loss and reputation damage. • Coach and train management team within the centre to embed a strong risk and controls culture achieved through ACE testing, prompts and reminders. This has been evidenced by all areas in Scotland achieving Green ACET results.• Attend bi-weekly risk Audios, assessing all centres risk activity, report on Payment System data, updates and provide solutions where changes are needed. • Manage change and implementations which have a direct effect on the Team and Centre as a whole.• Support Lean and Service Improvement Managers across Scotland to fully embed Lean Principles and maintain sustainability post Lean Deployment, ultimately achieving highest lean score across Telephony.• Identify failures in process and fair customer outcome, conducting mock ACET tests and independent dip tests where necessary• Provide training and coaching to Centre on Anti Money Laundering, Fraud awareness and Group Policies. • I have extended my VBA skills and created Admin Tools for Controls teams and learned SQL Management.

Responsibilities • Leading Impact Assessments within Internal Project. Support the key work stream streams in engaging with change teams to support project delivery in a complex fast changing environment • Work with Customer Contact Project Lead to influence informed decisions to deliver and embed a range of initiatives that drive a culture of service excellence across the business • Engage with wider team and stakeholders at the earliest opportunity to ensure the ability to shape future plans for the project • Produce details assessments of the impact that project activity would have on telephony business and give advice on levels of calls to expect and where extra headcount would be required.

Responsibilities • Created a Payment tool for telephony achieving a Gold Winner Award at the Excellence awards in 2010. • Support the Management Team to ensure that there is a robust Risk culture within the Centre and monitor contributing factors in order to safeguard this on an ongoing basis. Co-ordinate risk testing activity • Provide support and guidance on ACE to Team Managers to aid understanding and adherence.. • Systems access work, including maintaining the joiners, movers, and leaver’s process.

Responsibilities • Responsible for recruitment and systems access• Create and maintain concise staff records.• Process staff changes and leavers.