James Diddle, Ms Email & Phone Number

Plainview, Texas, United States

Austin, Texas Area

SYSTEM ADMINISTRATION | INVENTORY MANAGEMENT | IT PROJECT MANAGEMENT INSTALLING & CONFIGURING | SERVERS ADMINISTRATION | TECHNOLOGY INTEGRATION• Enhance and increase the number of “Army National Guard Distributed Learning Classrooms” in Texas by 45%, while facilitating 20,000+ man hours of “Military Training” per year• Liaise with a team of 50 personnel to maintain technology-focused classrooms, while studying information processing systems to evaluate effectiveness and develop systems to improve production• Increase classroom efficiency by 50% for the “Texas Army National Guard Distributed Learning Program”, while managing 450+ computers and 6 servers across Texas• Coordinate 6 teams in the “Texas Army National Guard” IT Department to collapse current network infrastructure, thus increasing “Cyber Security” for 18K+ “National Guard” soldiers• Administer local state object unit with 500+ objects in a Department of Defense Enterprise Level Microsoft Active Directory System, while integrating technology to optimize learning deliverables• Document operating procedures for technical support, troubleshooting, maintenance, and systems administration techniques, while administering federation, authentication, and access control systems• Facilitate communications and projects with Federal DOD programs, DOD Contractors, and Local State programs, while handling setup of physical networks and classroom layout design and implementation• Recommend system technology solutions and enterprise-related hardware / software standards, while recommending actions on testing and certification of system software & hardware upgrades• Transform the network from concept-to-completion in collaboration with Heads of IT departments, thus improving distributed learning programs• Define business process requirements, while configuring servers, operating systems, and applications as well as analyze, troubleshoot & resolve system hardware, software, and networking issues

Austin, Texas Area

FACILITY VIDEO TELECONFERENCING | CLASSROOM MANAGEMENT | PROCESS IMPROVEMENT• Maintained Local State Object Unit with 500+ Objects in a Department of Defense Enterprise Level Microsoft Active Directory System, while monitoring the interface of systems, subsystems, and software applications• Performed an integral role for managing “Facility Video Teleconferences” for both point-to-point and multi-point across 17 classrooms throughout Texas as well as optimized and increased efficiency by 50%, while managing 300+ computers and 3 servers across the state of Texas• Analytically determined operational, technical, and system requirements for the location, installation, operation, and maintenance of data processing, data communication, system software, and server hardware• Maintained active directory, while managing object unit, ensuring users were up-to-date with technological advancements, along with managing multiple IT projects and initiatives simultaneously, ensuring precision, and handling project planning, meetings, purchase requests, and documentation• Executed system reviews, while configuring automation routines using scripting and programming languages

Temple, Tx

STRATEGIC PLANNING & ANALYSIS | DATA MANAGEMENT | RESOURCE UTILIZATION BUDGETING | NETWORK INFRASTRUCTURE MANAGEMENT | SAVINGS OPTIMIZATION• Researched & developed strategies to create efficient technology infrastructure conducive to instruction, learning, and data management in an educational setting, thus increasing teaching time in classrooms by 15%• Collaborated with government-run reimbursement agencies to receive 40% annual reimbursement of communication utility bills incurred by 2 schools, thus saving approximately $4.5K each year• Organized 2 infrastructures on separate campuses, each with 75-100 users – Sharing a central server that manages information and grants access to resources such as the internet & printers• Coordinated vendors and supervisors to increase value of purchases by leveraging expertise and hands-on training to purchase computer parts for assembly on site, thus reducing cost of a 30-computer lab by $20k+• Managed, implemented, and maintained network infrastructure, computer hardware, and software licensing, thus eliminating opportunity cost of outsourcing repairs and maintenance to save $30K+ each year• Supervised a team of 3 to create an interface between 2 external companies, thus increasing efficiency of school financial managers in Catholic schools in the Diocese of Austin by eliminating redundant data entries• Created technology lab use system that informed users when resources were occupied, as well as directly decreasing lost teaching time, while implementing remote access software to overcome security and software challenges associated with remotely running diagnostics and support

Temple, Tx

TRAINING & DEVELOPMENT | PROJECT BASED LEARNING | PERFORMANCE MANAGEMENT• Coached and evaluated performance of 40+ high school students in forensics and academic competitions at 17 different engagements• Designed instructional materials in mathematics and computer technologies for high school students using a wide range of instruction methods including project based learning, lecturing, and facilitation• Conceptualized syllabus for AP College Board, thus allowing high school students to earn college credits

Master Of Science (Ms), Technology Commercialization, 3.7 Gpa

An executive entrepreneurship program that creates well qualified individuals who can assess, fund, and launch new technology.

Bachelor Of Science (Bs), Computer Science, Cumulative Gpa 3.66 | Major Gpa 4.0