Senior Application Analyst
Overland Park, Ks
Application development and support for Customer Care, Revenue Management, Interactive Voice Response and Workforce Management applications. Provide 24x7 tier 3 support for critical business systems. Collaborate with cross-functional teams and play a part in the Agile process for planning, estimating, and execution. Work with other developers, business analysts, and solution vendors to translate requirements into deliverable solutions such as dashboards, formatted reports, analysis frameworks, formatted data records, and ad-hoc queries. Develop talent from Entry to Management. Participated and supported the conversion of mainframe applications to a java based distributed platform. Design, develop, and support customer interfacing applications.Mentored team members