James Dillon Email & Phone Number

Columbus, Ohio Metropolitan Area

Dayton, Ohio, United States

Osu Wexner Center

Greater Columbus Convention Center

Columbus, Ohio Area

Greater Columbus Convention Center

Human Resources Manager October 2013 – February 2015 Aramark-Greater Columbus Convention Center Columbus, Ohio. Displaced due to loss of Convention Center contract. Oversee all employee relations processes including planning, implementing, promoting and evaluating all policy programs and practices Manage hiring process for over 20 positions, including Supervisory and Hourly associate positions; Hiring process includes: creating job descriptions and postings for each position, promoting opportunities through career fairs, job aggregate boards, social media, and community based agencies, partnering with Department Managers/Directors to create a recruiting plan specific for each position, creating recruiting materials such as recruitment cards, flyers, exhibit displays, table skirting, pre-screening applicants, negotiating and extending offers and performing onboarding paperwork and orientation Created more efficient orientation by eliminating non-essential items reducing the amount of time needed by four hours, resulting in direct savings on labor costs and improving services shown through periodic mystery shops Facilitated orientation training covering Human Resources Policies and Procedures, Sexual Harassment Training, Guest Service Training, TIPS training, facility tours, operation of the time clock and payroll procedures Reduced the dependency on agency labor by incorporating an intense recruitment plan targeting community based agencies, colleges and universities and referral system. Example: Banquet Servers used to be 80/20 Agency/Aramark and are now 60/40 Aramark/Agency. Work with Department Managers/Directors on Annual Evaluations and promotion opportunities Assist our management team with guidance on employee relations issues and how to successfully conduct employee council sessions and perform disciplinary actions including terminations. Conducted wage analysis of current positions with our competitors Performed investigations as needed

Recruiting Manager – Contract position May 2012 Hilton Columbus Downtown Columbus, Ohio Manage hiring process for over 30 positions, including Executive, Managerial and Hourly associates Hiring process included: creating job descriptions and postings for each position; Promoting opportunities through career fairs, job boards, social media, recruitment cards, radio, and community outreach organizations; Partner with Hiring Managers to create a recruiting plan specific for each position; Creating recruiting materials such as recruitment cards, flyers, exhibit displays, table skirting; Pre-screening applicants; Negotiating and extending offers; and performing onboarding paperwork Pre-screened over 600 applicants, including management of applicant paperwork in Taleo recruiting system Administered onsite drug testing as a part of onboarding process Implemented emphasis on accurate I-9 and screening documentation for Human Resources department Assisted with creating and maintaining employment records system Conducted new hire tours and assisted with new hire orientation Worked with Human Resources Team to organize and execute a 3-day Mass Hiring Fair for Supervisor and Hourly Associates, resulting in the direct hiring of over 100 Team Members; received personal visits from Mayor Michael Coleman and County Commissioner Marilyn Brown Performed 30 minute radio segment on talk radio WVKN, communicating information about Hilton and career opportunities to the public When contract recruiting position was completed in February 2013, I transitioned into the Operations Team at the Hotel to continue to assist in the daily Food and Beverage operations and work alongside the team I hired while seeking another Human Resources Opportunity

Newark, Oh

 Conducted employee personnel file audits, I-9 audits, and licensure audits annually Coached department managers on proper training techniques and disciplinary processes to ensure appropriate treatment of employees Provided insight on workforce planning and appraisal techniques to ensure maximum results of team member performance Provided guidance to managers on human resource policies and procedures Monitored department staffing and trends for additional needs in recruiting and training, as well as providing insight on proper scheduling and holding team members accountable for performance Conducted new employee and annual benefit sessions for current team members informing them of updates and changes to the current plans and when open enrollment would take place; Assessed benefit needs and provided recommendations to management Conducted payroll audits quarterly Reviewed and updated employee handbook annually Conducted weekly conference calls with staff members and management to address productivity, company news, training schedules, new hire welcomes, facility achievements, and facility specific conference topics Tracked all safety trainings provided to our associates (i.e CPR, Fire, Hazardous Weather, MRSA) Negotiated compensation and managed employee benefits, BWC and unemployment claims Conducted annual Associate reviews Developed and managed an Area Manager program to increase and motivate Staff for internal promotion opportunities

Handled Employee Personnel, including recruiting and interviewing new associates, producing and maintaining associate personnel files, creating direct mail campaign, and performing solicitation calls to potential associate candidates. Successfully achieved job requirements and goals as a solo position that had previously been maintained by two Recruiters Implemented a two-phase recruiting program that resulted in the hiring of twenty-five new therapists in the first year (2007) and filling 90% of the open positions Created a monthly newsletter to increase internal communication with employees that resulted in higher employee satisfaction and additional new hires

Columbus, Ohio Area

Continued to manage departments’ daily operations including customer service, payroll, scheduling, and hiring of new associates Developed standard operating procedures to meet forecasted labor budget Handled inventory ordering and management and supervised cash handling Implemented the Marketing strategies for the Pharmacy and Photo departments Created a program to decrease theft in the highest shrink items which directly improved profitability by increasing awareness and reducing expired goods.

Columbus, Ohio Area

Supervised departments’ daily operations including customer service, payroll, scheduling, and hiring of new associates as direct report to Executive Assistant Manager Ordered products and maintained specified inventory management Achieved the Pharmacy Technician Certification and the six month Executive Assistant Class, resulting in a promotion to EAM